HP Photosmart C4180: Print cartridge alignment failed

[Aspire523]

I finally downloaded the printer driver for my C4180 a few months after I bought my new computer, and now it won't print from my black cartridge.  The cartridge that I had in the printer was full, but I put in a new one anyway, and still am not getting any results.  I can see faint parts of the letters in the words, but not much of them.

The message on the C4180 screen near the power button says:

"Failure

Print cartridge alignment failed. See the product documentation for details."

I'm not sure I have the documentation anymore, so I'm hoping someone here can help.  

[Drakster]

Hi @Aspire523,

Welcome to the HP Support Forums!

I see that you're experiencing "alignment failure" messages on your HP Photosmart C4180 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration that you're experiencing. It sounds like ink cartridge or ink delivery system is failing on the printer.

Please try the steps within this guide: 

HP Photosmart C4100 Series All-in-Ones - 'Printer alignment failed' Error Message Displays on the Product:  http://support.hp.com/us-en/document/c00806164

Note: HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve the issue.

If you have a defective ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: www.hp.com/contacthp/ 

Step 2. Enter Product number or select to auto detect 

Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 

Step 4. Scroll down and click on HP contact options - click on Get phone number 

Case number and phone number appear. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂