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‎12-12-2013 02:50 PM - edited ‎12-12-2013 02:54 PM

HP Recommended

I have a Macbook Pro IOS 10.7.5. 

 

Disclaimer ---I have had this printer for about 2 years and it literally never worked for me. I eventually gave up and its been sitting in a closet. I really need to be able to print from home again so that's why I'm asking now. 

 

I have tried all the troubleshooting ideas given to me by the HP website and nothing is working.

 

The printer acts like its printing but shoots out blank pages, including the test page. I connect using USB so I would make sure I had a strong connection. I have new ink cartridges both color and black. 

 

Please Help! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2013 03:01 PM

HP Recommended
I would suggest check the printer without connect it to a computer first.
Does copy work? if copy doesn't put ink on paper, you may have dead or clogged cartridges. There is an option in the tools menu to "clean printhead", if that doesn't printout a page, the cartridges are not working.
**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

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1 REPLY 1

‎12-12-2013 03:01 PM

HP Recommended
I would suggest check the printer without connect it to a computer first.
Does copy work? if copy doesn't put ink on paper, you may have dead or clogged cartridges. There is an option in the tools menu to "clean printhead", if that doesn't printout a page, the cartridges are not working.
**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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