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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2013 11:35 AM

HP Recommended

OK.  I've downloaded and installed the software.   What it actually said was "the full software for your product is not installed on this computer" and then I clicked "get installer".  Now what??

 

‎10-18-2013 11:36 AM

HP Recommended

OK.  I'll start again.  I hope you're on my same time zone!!

‎10-18-2013 12:03 PM

HP Recommended

I clicked the "uninstall" and then rebooted.  Now I have downloaded the HP Photosmart Full Feature Software and Drivers again.  I seem to have done this many times already!   Now the printed does not even appear in the HP solutions center, although it is set as default printer.  ??

‎10-18-2013 12:26 PM

HP Recommended

I have uninstalled (although I don't think it did), rebooted, rund the doctor again, installed again, and it still comes up with the same message.  I install the "driver product installation sofware".  Am I supposed to be installing something else?  The printer does show up in the control panel and is marked as default.

‎10-18-2013 12:49 PM

HP Recommended

I have just run the doctor again and it comes up with the same message: the full software solution for your product is not installed on this computer.

I could cry!

 

‎10-21-2013 09:16 AM - edited ‎10-21-2013 09:17 AM

HP Recommended

Hi VB01,

 

I understand your frustration and recommend you try running the HP Software and Driver Removal Utility. (Please note it is listed as an Officejet removal tool, proceed anyways) Once downloaded and running please select Option 3 to uninstall everything. Once it has been uninstalled please let me know the outcome and if it was successful. Please do not try and install the software you have, I am locating some basic drivers for you. I look forward to hearing from you soon.

 

Thanks,

HevnLgh
I work on behalf of HP



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‎10-21-2013 09:41 AM

HP Recommended

Done.  I will wait for your next step.

Thanks

‎10-21-2013 10:17 AM

HP Recommended

you there?? 

‎10-21-2013 10:25 AM

HP Recommended

Hello VB01,

 

Thanks so much for the update, glad we did not run into any errors doing a Level 3 uninstall. I would now like you to download and install the HP Photosmart Basic Drivers. I will watch for your reply, please let me know if it installs successfully. If you do run into any errors take note of them.

 

Thanks,

 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

‎10-21-2013 10:57 AM

HP Recommended

It says "unable to find printer".  I ran the wireless on the printer itself and it says no problems found

 

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