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05-04-2014 03:23 PM
I bought a new black cartridge today and when I installed it, I got an error message saying "Incompatible Print Cartridge". It said to refer to the status screen on the computer, but there isn't one. I put the old cartridge back in and I don't have any problem except there's no ink to print. I installed the new one numerous times, reset the printer, cleaned the contacts, tried some troubleshooting and I even downloaded the updated driver. Nothing has worked. Do I just take the cartridge back to where I bought it or is there something else I can try?
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05-06-2014 07:16 PM - last edited on 03-06-2017 03:20 PM by OscarFuentes
Welcome to the HP Forums!
I understand you're receiving a message stating "incompatible print cartridge" Photosmart D110. I will do my best to assist you! Please follow this entire HP document on 'At least one of the cartridges has a problem', 'Non-HP Cartridges installed', 'Incompatible cartrid...
If you're still receiving the same error message, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
05-07-2014 04:17 PM
Thank you for your reply.
I had already read and followed everything on the document you provided. I was able to go to the retailer I bought it from and exchange it. I made sure the new cartridge did not have the same dates as the first one. I installed it and it worked fine.
Again, thank you for taking the time to reply.