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‎05-22-2015 07:13 AM - last edited on ‎05-22-2015 02:35 PM by Retired

HP Recommended
Product: HP Photosmart D5360
Operating System: Microsoft Windows XP

The printer was working fine one minute and the next I got the cartridge jam error message. I have cleared everything out of the printer (dust and the cartridges) and I still get the error message.

1 REPLY 1

‎05-25-2015 10:22 AM

HP Recommended

Hi Zkey,

 

 

Welcome to the HP Forums.

 

 

I see that you are having an issue with the carriage on the printer.

 

Please click on the following link that deals with A 'Carriage stall' Message Displays for HP Photosmart D5345, D5360, D5363, and D5368 Printers.

 

 

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, : click here.

 

 

Thanks for your time.

 

 

Cheers,   :OpenSmile:

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