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Rongreenbank
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HP Print and Scan Doctor failure

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HP Laser Jet 1217 nfw mfp
Microsoft Windows 7 (64-bit)

I have run Print and Scan doctor on one of our office desktops and it works fine everytime. On another of our desktops, same model, same OS. I cannot get it to run. I have followed all the advice about removing the current installation and downloading and installing the latest version but nothing works.  I see the extracting screen for a few seconds then the revolving circle and then nothing.  The only thing I can think of is I ran it the first time from a USB flash drive. Could that be the problem?

 

Thanks for any help you can give. I need to use my scanner. It is a 1217 nfw mfp.

 

Ron

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Rainbow23
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@Rongreenbank,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing issues with the HP Print and Scan Doctor.

 

Don't worry as I have a few steps that should help fix this issue.

 

You need to download the HP Print scan doctor from the link:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Let me know how that works.

 

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

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Rongreenbank
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I saw your answer on my laptop at home. I downloaded the program and tried to run it on  my laptop. It will not run from my laptop now. I get as far as  this program would like to make changes screen then it simply quits.  I have my antivirus turned and firewall turned off.  Using Windows 7 Professional 32 bit.  Do you have any more suggestions?

 

Ron

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Rainbow23
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@Rongreenbank
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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