HP SCAN not installed

Izio_1963 · ‎03-31-2017

Good evening. HP Scan software included in the software package "HP_LJ_Pro_MFP_M426-M427-PCL-6_Modern_Solution_16124" is not properly installed. I've tried many times uninstalling and reinstalling. Tips? Thank you.

greenturtle · ‎03-31-2017

Hi,

Thanks for using the HP Forums.

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Izio_1963 · ‎04-03-2017

I downloaded HP SCAN EXTENDED and seems to work and installed. However, according to Scan Doctor 5.0, "on this computer does not have the complete software solution for the product ..." It is unusual that.

greenturtle · ‎04-03-2017

HI @Izio_1963

HP Scan Extended is a standalone scan module.

The full feature software may not have been installed correctly for a variety of reasons.

If it's ok to use scan extended, then just leave it. 🙂

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Create an account on the HP Community to personalize your profile and ask a question