HP Scan Application has stopped working Windows 7 64bit

[dphebus]

I installed the patch as suggested, but am still receiving an error.  My first scan is successful, but subsequent ones receive an error:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: hpiscnapp.exe

  Application Version: 140.0.77.0

  Application Timestamp: 4b4c022f

  Fault Module Name: hpotiop5.dll

  Fault Module Version: 100.0.272.0

  Fault Module Timestamp: 47d1de66

  Exception Code: c0000005

  Exception Offset: 00041ef8

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[matthewdhoward]

i just purchased a brand new Acer... clean system.  Getting error msg even with patch.

[dangoodrum]

I have a HP printer L7780 with Windows 7. I upgraded to Windows 7 from Vista. A few days ago, I installed the new printer driver (Jan 10)  and everything seemed to work well at first.

When I tried to scan to a file, the scanner worked, but the file never showed up. I uninstalled, then reinstalled several times but the file never appeared.

I installed the patch shown in this thread (on top of everything I previously installed) and it worked! Thanks for the tip.

[matthewdhoward]

For me... the patch made things worse... scanning stopped working and I had to reinstall all the HP 7280 software.

here is my error msg before the patch:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: hpiscnapp.exe

  Application Version: 13.0.0.131

  Application Timestamp: 4a0c0809

  Fault Module Name: hpotiop5.dll

  Fault Module Version: 100.0.272.0

  Fault Module Timestamp: 47d1de66

  Exception Code: c0000005

  Exception Offset: 00041ef8

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Problem signature:  Problem Event Name: APPCRASH  Application Name: hpiscnapp.exe  Application Version: 13.0.0.131  Application Timestamp: 4a0c0809  Fault Module Name: hpotiop5.dll  Fault Module Version: 100.0.272.0  Fault Module Timestamp: 47d1de66  Exception Code: c0000005  Exception Offset: 00041ef8  OS Version: 6.1.7600.2.0.0.256.1  Locale ID: 1033  Additional Information 1: 0a9e  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789  Additional Information 3: 0a9e  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt

[BeckyResler]

I am also having an issue similar to everyone else. I have the Photosmart C4385 All-in-One.  I've had this printer for over a year and a half.  I did a clean install of Windows 7 on my laptop over the weekend and installed the "HP Photosmart Full Feature Software and Drivers" software from the drivers page for my printer and Windows 7 64bit.  Before that, I had no problems scanning (on Windows XP).  Now when I try to scan anything, the software crashes when I attempt to "finish" the scan.  I generally scan to pdf.  The pdf files are saved in the My Scans directory.

Here are the steps to repeat the issue:

1. Launch HP Solution Center.
2. Click the Scan Document option.
3. Click Scan on the next interface. The scan completes successfully.
4. Click the Finish button to finish the scan (and attempt to add a 2nd page).  This is where the software crashes ... EVERY SINGLE TIME.

Here is the info that Win7 gives me after the crash:

  Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    hpiscnapp.exe
  Application Version:    13.0.0.131
  Application Timestamp:    4a0c0809
  Fault Module Name:    hpotiop5.dll
  Fault Module Version:    100.0.272.0
  Fault Module Timestamp:    47d1de66
  Exception Code:    c0000005
  Exception Offset:    00041ef8
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

I have uninstalled and reinstalled the software, but that does no good.  I have no issues printing, it's just the scanning that crashes.

Is anyone at HP monitoring these forums and addressing these issues.  The first post in this thread was made over a month and a half ago and there doesn't appear to be any resolutions.  I really hope HP addresses this issue and at least gives us an update. If not, I may be forced to choose another printer/scanner/copier manufacturer.

[genevalock]

I'm also experiencing this error with Windows 7 64bit, and a C7280 with the latest 64bit drivers 13.1.0. However, I'm able to scan using the printer and HP Solution Center with no problems. I found out that it was crashing when I looked at the Reliability and Problem history which had 15 entries so far since I installed the driver. Every time I scanned it logged that it crashed, but I never received a warning from the OS this happened. I included one of the logged entries to add to the numerous posts here. Hopefully it gets fixed, unless HP likes to be blamed for making systems unreliable.

Source
HP Scan Application Resources

Summary
Stopped working

Date
‎2/‎22/‎2010 1:39 PM

Description
Faulting Application Path:    C:\Program Files (x86)\HP\Digital Imaging\bin\hpiscnapp.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    hpiscnapp.exe
Application Version:    140.0.77.0
Application Timestamp:    4b4c022f
Fault Module Name:    hpotiop5.dll
Fault Module Version:    100.0.272.0
Fault Module Timestamp:    47d1de66
Exception Code:    c0000005
Exception Offset:    00041ef8
OS Version:    6.1.7600.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID:    1685934724

[matthewdhoward]

This is kind of crazy... HP makes great products.  I hope a fix is right around the corner.  BTW, we have a macbook pro and it is not experiencing any error msgs on my c7280.

[lightning9]

I have the exact same configuration and issue as Piper 37. Unfortunately, it's been almost two months since the last post and I don't see a fix yet. Very sad!

[buggie]

I'm getting the same problem as described. I have an HP C3180 All-In-One and I've never, ever had a problem with it until now. I'm running Windows 7 Premium x64 bit. Version 13 of the Imaging Digital Monitor. Everything is up to date.

What happens when I try to scan is that the "HP Scanning" splash screen comes up and that's it. It's stuck on the splash screen forever until I have to manually kill off the process in Task Manager. It doesn't crash or anything, or I would've provided an error message here.

However, I tried someone's suggestion to scan using MS Paint and it works like a charm there, just through HP's software it doesn't want to scan, it just hangs on the splash screen.

It actually stopped working right after HP rolled out their critical update to fix the missing scanner files or something. If I had known it would break my configuration I would've steered clear.

Fix one problem only to create another heh.

[matthewdhoward]

I wish HP would fix this.