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‎05-09-2017 10:00 AM

HP Recommended
Product: HP 8600
Operating System: Microsoft Windows 7 (64-bit)

Scanner worked fine for years until yesterday.

Now when I try to scan from PC it gives me message that Printer HP8600 can not be found.

I have done everything I can think of. Re installed Printer.   Re started PC.

It will scan from the printer and send to the PC but not scan from PC.

Please give me any suggestions you may have.

THANKS

bj

2 REPLIES 2

‎05-09-2017 10:51 AM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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‎05-09-2017 11:10 AM

HP Recommended

Tried downloading and opening etc site.   HP Scan still give me message "the HP Officejet Pro 8660 was not found"

thanks for trying

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