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roatanbj3
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Message 1 of 3
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HP Scan doesn't recognize printer

HP Recommended
HP 8600
Microsoft Windows 7 (64-bit)

Scanner worked fine for years until yesterday.

Now when I try to scan from PC it gives me message that Printer HP8600 can not be found.

I have done everything I can think of. Re installed Printer.   Re started PC.

It will scan from the printer and send to the PC but not scan from PC.

Please give me any suggestions you may have.

THANKS

bj

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banhien
Level 19
Level 19
91,088 90,965 11,728 25,100
Message 2 of 3
Flag Post
HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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roatanbj3
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Message 3 of 3
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HP Recommended

Tried downloading and opening etc site.   HP Scan still give me message "the HP Officejet Pro 8660 was not found"

thanks for trying

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