HP_ envy 4523 network issues

[shell032]

Hi all,

i've had on going issues with my printer which has seems to be happening again.

I try to print somethign and its says theres an error. After looking into it and running print and scan doctor the printer doesnt seem to be connecting to the computer. I can connect my printer to my phone and I can pick up the wifi from my phoone to the computer.

I tried to uninstall and reinstall and now the scan dr. wont even recognise that my printer is there.

when i go into the wireless icon on te printer it says IP: not connected

i've tried setting up the printer again for the wireless connected but my wireless name doesn't come up in the list.

I'm ok with computers so should be able to follow suggestions.

Thanks.

[Resolv_S]

Hello@shell032,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you need assistance in fixing the Wireless issues on the printer. Is that, right? I will be glad to help you.

I have found a suitable article from HP which ideally helps you fix the issue on the printer. Please try the steps and check if that worked.

http://hp.care/2nLSVo9

This should solve the issue.  Let me know more of the solution.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[shell032]

Hi,

Thanks for your reply. I found out what the problem was. My boyfriend had changed the speed of the internet and for some reason the printer just wouldn't pick up the Wifi. He's changed it back and it works fine now.

[Resolv_S]

Hi@shell032,

Thanks for the response.

Glad to hear that you were able to fix the issue. You can reach out to HP Support Forums for any support needs in the future as well.

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.