HP instant ink updating card issue

[daddums1958]

Got an e-mail before Christmas telling me I needed to update the payment details on my account which I forgot to do. Received another e-mail after the New Year telling me my account was frozen and I had to change my payment details which I tried to do but got the message

"Something unexpected happened We're sorry, but something went wrong. Sign out of this account now and try signing in again later."

Rang phone support who couldn't solve the problem and told me to wait 24 hours and try again which I have done but it still doesn't work. Have tried 4 different browsers and the HP Smart App on my phone but still get the same message.

[Kumar0307]

@daddums1958, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to update the billing information on your Instant Ink account. 

For assistance, kindly refer to - HP Instant Ink - Manage your account

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!