HP laser jet 1536dnf mfp Scan Function / Desktop icon no longer appearing

[weissman20]

I recently had to uninstall and reinstall my HP laser jet 1536dnf mfp on my computer.  After doing this I no longer had the scan icon on my desktop and do no know how to resolve this issue.

thanks

[Travis_C]

Hello weissman20

Have you tried checking the Start Menu->All Programs->HP for the scanning application? If it is there and scanning works you should be able to create a shortcut of that and place it on your desktop.

[weissman20]

Unfortunately it is not listed under HP in programs.  When attempting to do a complete reinstall the intaller is failing due to a critical error at 99%.  The intallment is timing out / taking too long and failing to complete.  Would it be something with my windows installer registry or a corrupted file causing this?  thanks!

[Travis_C]

Hello weissman20

Yes there could be something wrong with Windows installer. It sounds like you received a fatal error. The following document covers many types of fatal errors. You can also check Event Viewer to see if there was a specific code. Let me know what you find out.

MSI Fatal Error

[marinachiro]

I have an hp pavilion dv6 (windows 7) and an hp laserjet 1536dnf. after installing the driver from the hp website, the scan function does not appear on the desktop. the previous advice to go to the start button - all programs - hp did not reveal a way to initiate the scanning application. please advise.

[Travis_C]

Hello marinachiro

Try running the HP Print and Scan Doctor.

It is a diagnostic utility that can sometimes find and resolve software problems. Let me know what the Print and Scan Doctor says, including if it states everything is working. Are you using Windows 7 32bit or 64bit?

[marinachiro]

The HP Pavilion dv6 runs on Windows 7 (64 bit). I ran the HP Print & Scan doctor as you previously indicated however, it did not present with an option to "fix scanning." I clicked on "fix printing" and it did not run into any problems. I tried the process twice, with Kaspersky firewall enabled and disabled. Scan icon still missing from desktop.

[Travis_C]

Hello marinachiro

Which driver did you download for the Laser-jet 1536dnf? I see there are 5 different versions and only one will have scanning drivers. You need to download the Full Feature Software. If that is what you downloaded try uninstalling and re-installing once. Let me know if the problem persists or not.
HP Laser-jet 1536dnf Full Feature Software

[marinachiro]

Per your instructions, I uninstalled and re-installed the Full Feature Software. It was my 4th attempt to download the Full Feature Software and this time, it finally worked! The scan icon immediately appeared on the desktop. Problem solved! 

[marinachiro]

Per your instructions, I uninstalled and re-installed the Full Feature Software. It was my 4th attempt to download the Full Feature Software and this time, it finally worked! The scan icon immediately appeared on the desktop. Problem solved!