HP officejet 8600 not connecting via USB

[RCDM]

Hello,

 I recently purchased an HP Officejet Pro 8600.  I am trying to connect to my Toshiba laptop (brand new) which came installed with windows 10.  I want to connect the printer via USB.  I followed the directions, installed the software that came on the disk and when it comes to choosing connect with USB I do so and it does not seem to detect the printer.  It just hangs there.  I have also tried installing from the windows "add a printer" same thing - does not detect printer.  I went out and bought a new USB 2.0 cable thinking perhaps the cable was bad - no go.  I have downloaded the HP printer install utility and it says that the "basic drivers" do not appear to be installed.  I went to HP and downloaded the latest driver and walk through the set up - still no go.  The weird thing is that it is detecting the printer is there via the cable because it automatically detects the correct printer but then does not install the driver correctly (?).  When i go to printers from the control panel I see that the printer is there for fax but is not showing up as a printer.

Not sure what else to try - very frusterated.  It should be plug and play.

Thanks for any advice.

Robin

[Sunshyn2005]

Hi @RCDM, 

I would like to help you with your Officejet 8600. I understand you are unable to install the printer properly via USB. I see you have ran the install utility, but see no mention of the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning, and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mark are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

[RCDM]

Hi Sunshyn2005,

Thanks for your reply.  I downloaded the HP doctor as you suggested and have found the following:

1) Driver error - I have followed the instructions and uninstalled and reinstalled the drivers 3 times with reboots and each time this error comes up.  The driver process hangs at the point at which the software looks for the USB device (see image below)

There is also an error that is found in waking up the printer.

I believe that the issue is that somehow the computer is not detecting the presence of the printer via USB.  It does not make the audio cue when the USB plug is entered and along with these other two errors I think detection is an issue.  Not sure how to resolve this.  The USB port is working as I have tested it with other devices.  The cord is brand new as well.

Any insights are welcome.

Thanks,

Robin

[Sunshyn2005]

Thanks for keeping me informed. Please try the steps in the following document and keep me apprised of the outcome: HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi....

Thanks for your patience!!