HP printer assistant script error - Officejet Pro 6830

[Gary1st]

the HP printer assistant was unable to open, it shows script error as below 

I've checked previous topics and tried their procedure to solve the problem. but it didn't work on my computer.

can anyone help??

[Dvortex]

Hello, @Gary1st - Hope you are well 🙂

Thanks for your continued participation in HP support forums! I will be glad to be of your assistance!

I see that you are getting “Script error” while trying to open the HP support assistant on your PC. I would like to help 🙂

Let's start by completely reinstalling the printer drivers on your PC. Here are the steps:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Add or remove programs – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software12/COL54362/bi-131207-2/OJ6830_73.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

If the issue persists, then try resetting your browser. Follow the steps below and check:

To reset the Internet explorer:

1. Press the “Windows key” + “R” to get the “Run” window.
2. Type “inetcpl.cpl” and press ok to get the internet explorer properties.
3. Go to “Advanced” tab and select “Reset” option to completely reset the internet explorer.
4. Now open the internet explorer and try playing games.

Alternatively, check How to troubleshoot script errors in Internet Explorer if the issue persists.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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[Gary1st]

HI DVortex,

I had follow all the steps you adviced but the problem still exist.

I don't know what I can do right now.

B.R.

Gary

[Dvortex]

Hello, @Gary1st

Appreciate your efforts 🙂

Is the printer working fine if you print from your PC? This could be an issue with the HP support assistant program on your PC. Hence, to isolate further, try printing and see if the printer is working fine.

Thanks, I'll watch for your reply!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Gary1st]

Hi DVortex,

we had 3 users in total, I'm using USB connect and other two connect through our network.

the printer works fine for all of us, print, scan and fax.

B.R.

Gary

[Dvortex]

Hello, @Gary1st

So the printer is working fine. I suspect the issue is with the internet explorer settings. Try the steps below and check:

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options. If you can't see the Tools menu, press Alt to display the menus.
3. On the Advanced tab, click to clear the Display a notification about every script error box, and then click OK.
   
    
4. 

Let me know if that helps 🙂

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Gary1st]

Hi DVortex

it dosen't solve the problem and the HP printer assistant still can't open.

it always comes up with below two error

not sure if it helps you to identify the issue

BR

Gary

[Dvortex]

Hello, @Gary1st

It might be possible that the HP support assistant, being a new software not being compatible with the windows XP environment on your PC. Is it Windows XP service pack 3 on your PC? let me know.

I will further investigate on this particular issue and will try to find you a better solution.

Thanks & Have a great day!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dvortex]

Hello, @Gary1st

I would recommend you try the following patch to try and fix the issue:

Go to http://hp.care/2oCb9bN and follow the steps under "Step 2: Install the software patch manually", "Windows XP".

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!