HP smart app not connecting to printer (but I can connect and print from my phone using iOS)

[TF-WC]

After using the HP smart app without issue for years, it is no longer connecting to my printer.  I can print documents from my phone (on the same WiFi network).  I can scan documents from the printer to email, etc. 

So the printer is on WiFi and can connect to my phone, my email, etc. - just not the HP smart app. 

I powered devices down, unplugged the printer and the router, etc. to no avail.  I uninstalled the app.  

I did just update my iOS software on my iPhone, which is the only change to my set-up recently.  

"HP COMMUNITY TEAM NOTE"

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

[Echo_Lake]

@TF-WC

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1 Check for updates on your iPhone (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2 Reboot your iPhone.  
• Step 3 Re-install the HP Smart app 

Click here: https://support.hp.com/in-en/document/c03561640 to Install and Use the HP Smart App (Android, Apple iOS, iPadOS)
And, also perform printer firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TF-WC]

I had tried that.  And just tried again.  Did not work. 

[Echo_Lake]

@TF-WC

Thank you for posting back.

Just to verify are you unable to print from computer or phone?

And, also you can uninstall the HP smart app completely and then print

Keep me posted!

[TF-WC]

I can print from my phone.   So my phone connects to the printer, etc.  It is only the app that will not connect.   I have uninstalled the app a few times already (and shut down my phone).   Not the biggest deal but did use the app until it stopped connecting to the printer last week.  

[Echo_Lake]

@TF-WC

Thank you for posting back.

Let's try this:

• Firstly, restart the router, printer and the IOS device.
• Next make sure the IOS has the latest version. And, also update the printer firmware from the printer screen.
• Next open the HP smart app and click on the + icon to add the printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.