Hardware problems with HP Deskjet Ink Adv 2060 K110

[Jhames]

Good day,

Product name: HP Deskjet Ink Adv 2060 K110

Running on Windows 8

After the printer is turned on, the thing inside which contains the ink cartridge moves once, and "crashes". 

What usually happens when the printer is turned on is that, the "ink cartridge carrier" slides back and forth twice. What's happening is that after sliding once (left to right), it goes back to left and crashes itself like it bumped something inside.

After crashing, the "ink cartridge carrier" would slide back to the right side and there would then be the X mark in the printer indicating something went wrong and that the device wouldn't be able to print.

Is there anything i can do to fix this or should i just bring the device to the nearest HP shop and let the technician handle it?

Any suggestion would be very much welcomed,

Thank you,

[X-23 · Accepted solution]

Hey @Jhames,

Welcome to the HP Support Forums!

I understand that you're having a hardware issue with your HP Deskjet Ink Advantage 2060 All-in-One machine. I would like to work with you to resolve the 'carriage' issues you're having. Because the Carriage is the thing that moves left and right inside the printer is not responding properly I'm going to treat this issue as a Carriage or Paper Jam.

Do you have any other blinking lights on the front panel of the printer besides the (X)?

For now I'm going to have you run through the following steps. These steps will walk you through checking your paper path and ensuring that the Carriage is moving freely within the product:

Solution one: Open the output tray

1. Open the output tray.
    Open the output tray.

   
2. Check the control panel for the blinking lights.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

  Solution two: Load paper

1. Slide the paper width guide to its outermost position.
2. Load a stack of paper into the paper tray, print-side down. Slide the stack of paper forward until it stops.
3. Slide the paper width guide against the paper.
    Load paper, and then adjust the paper width guide

   
4. Check the control panel for the blinking lights.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

    Solution three: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

CAUTIONo not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Remove any loose paper	Do not pull jammed paper

  Step two: Clear the paper jam from the base of the All-in-One

1. Press the Power button () to turn off the product.
2. Disconnect the USB cable from the back of the product.
3. Disconnect the power cord from the back of the product.
4. Turn the product so that you can access its underside (base).
5. Press in the tabs on either side of the cleanout door to open it.
    Open the cleanout door on the base of the product

   
6. Gently remove any jammed paper from inside the product.
    Remove jammed paper from inside the product

   
   

   CAUTION:If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
7. Reattach the cleanout door. Gently push the door forward until it snaps into place.
    Reattach the cleanout door

   
8. Reconnect the power cord to the back of the product.
9. Press the Power button () to turn on the product.

  Step three: Clear the jam from inside the All-in-One

1. Press the Power button () to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Open the cartridge access door.
    Open the cartridge access door

   
4. Gently remove any paper that is jammed inside the product.
    Remove jammed paper from inside the product

   
5. Close the cartridge access door.
    Close the cartridge access door

   
6. Reconnect the power cord to the rear of the product.
7. Press the Power button () to turn on the product.

  Step four: Clear the jam from the front of the All-in-One

If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front.

1. Press the Power button () to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product.
   Remove jammed paper from the front of the product

   
   

   NOTE:If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
4. Reconnect the power cord to the rear of the product.
5. Press the Power button () to turn on the product.

  Step five: Reset the All-in-One

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

Step six: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report.

    How to print a self-test report

1. Press the button next to Setup on the product control panel ().
2. Press the button next to Printer Report on the product control panel ().
   The self-test report prints.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the test page does not print, continue with the next solution.

  Solution four: Make sure that the carriage moves freely

Follow these steps in the order given to make sure that the carriage moves freely.

  Step one: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage can move freely.

1. Press the Power button () to turn on the product.
2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Open the cartridge access door

   
3. Without turning off the product, disconnect the power cord from the rear of the product.
   

   WARNING:You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.
4. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing.
   

   CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
5. Remove any loose paper or obstructions found.
6. Reach inside the product through the cartridge access door, and then manually move the carriage.
7. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
8. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
9. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
10. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
11. Close the cartridge access door.
     Close the cartridge access door

    
12. Reconnect the power cord to the rear of the product.
13. Press the Power button () to turn on the product.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report.

    Solution five: Remove and then reinstall the cartridges

Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges.

    Step one: Remove the cartridges

1. Press the Power button () to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding.
2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Open the cartridge access door

   
3. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Remove the cartridge

   
   

   CAUTIONo not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Do not touch the contacts or nozzles

   
4. Repeat these steps to remove the other cartridge.
5. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing.

Step two: Reinstall the cartridges

Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge.

1. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
2. The tri-color cartridge () goes in the slot on the left.
3. The black cartridge () goes in the slot on the right.
4.  Insert the cartridge into its slot

   
5. Push the cartridge forward into its slot until it snaps into place.
   Snap the cartridge into place

   
6. Repeat these steps to reinstall the other cartridge.
7. Close the cartridge access door.
   Close the cartridge access door

   
8. Press the Power button () to turn on the product.

Step three: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report.

Solution six: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

1. Disconnect the power cord from the rear of the product.
2. Unplug the power cord from any power strips or surge suppressors.
3. Plug the power cord directly into an electrical outlet.
4. Reconnect the power cord to the rear of the product.
5. Press the Power button () to turn on the product.
6. Try the task again.
   If the issue persists, try a different electrical outlet.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

    Solution seven: Perform a power reset

Follow these steps to reset the product.

  Step one: Reset the All-in-One

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report.

Solution eight: Service the All-in-One

Blinking Lights

Please let me know if these steps help to resolve your issue. If not, be sure to respond with exactly what blinking lights you see on the front panel of your printer. Good luck!

[Jhames]

Thank you for that very specific fix. Really helped.