High Yield Ink Incompatibility

[CH3632]

Whenever I install a new HP ink cartridge HP 63XL, I get an incompatible ink cartridge message. If I install a HP 63 ink cartridge in the same printer, there is no problem. What gives? Why does it find the high yield  cartridge incompatible? I've tried two new HP 63 XL cartridges and I get the same response. Both purchases were from my local Staples store. Is Staples selling poor quality HP ink cartridges?

[sandytechy20]

@CH3632

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 3632 printer. I understand that you are getting incompatible ink cartridge error and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Make sure the ink cartridges are correctly installed.
• Clean the ink cartridge contacts.
• Remove and then reinsert the ink cartridges again.
• Restart the printer.
• Align the ink cartridges.

Click here and refer the document to perform the above troubleshooting steps.

(Note: Though the title of the document is different, these steps should fix the issue.)

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[CH3632]

I have performed all of the Triubleshooting that you have recommended, and it still says that the cartridge is incompatible. Although, as soon as I put the low yield HP 63 cartridge in, the printer worked fine. So far, it only seems to have a problem with the HP 63 XL cartridge. I have tried two brand new HP 63 XL cartridges and both get the incompatible cartridge error.

[The_Fossette]

Hi @@CH3632

 I am the The_Fossette. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

I recommend you to update the firmware on the printer and check if it helps.

Follow the steps in the below article and check if it helps.

http://hp.care/2nZj6Yw

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!