How do I check ink levels on HP Photosmart C4680

[carno]

ink levels

[X-23]

Hey @carno,

Welcome to the HP Support Forums!

I understand that you're looking for a way to check ink levels for your HP Photosmart C4680 All-in-One Printer. I would like to assist you with this today. On this model of printer you rely on the computer to check the ink levels.

If you're using a Windows Operating System please follow the steps below to check the levels.

1. Make sure the product is on and connected to the computer.
2. Double-click the HP Digital Imaging Monitor () on the Windows taskbar.
3. HP Solution Center opens.
4. In HP Solution Center, click Settings, and then click Printer Toolbox.
5. The Printer Toolbox opens.
6. Click the Estimated Ink Levels tab to view the current estimated ink levels for both cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. Also, if you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.

- Source

Please let me know if the steps I've provided resolve your issue. Should these steps fail to work for you, please include your Operating System  in your response so I can offer additional support. I look forward to hearing from you! 🙂

[Shelu]

I am using HP Photosmart C4680 on a Windows 10.

I cant find the HP Digital Smart Imaging/HP support

Please help

[X-23]

Hey @Shelu,

Welcome to the HP Support Forums!

I see that you are experiencing issues checking the ink levels for your HP Photosmart C4680 All-in-One Printer on your Windows 10 computer. I would like to assist you today with this. Now, you must have the Full Feature Software and Driver package for your HP Officejet installed on the Windows 10 computer in order to access the software to check your ink levels. If the Full Feature drivers have been installed, on your computer desktop you should see the HP Solution Center software icon. The Solutions Center software icon should look similar to this:

If you see the HP Solution Center software icon please click on it to open the software. Once the software opens click Settings are the bottom. Select Printer Toolbox. Under the Printer Toolbox select the Estimated Ink Levels tab to view the current estimated ink levels for both cartridges.

Should the HP Solution Center software not show on the computer please follow the steps below to install your HP Photosmart on the Windows 10 computer with the Full Feature Software and Driver package.

If using a USB Cable connection between your printer and computer, please disconnect that cable now. 

Step 1: Remove Driver:

For troubleshooting purposes it is crucial that we have a clean slate to work with. Therefore, we are going to ensure every trace of your HP Photosmart has been removed from the computer prior to performing the fix.

1. Click on your Start button

2. Just type Programs and Features. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.

3. Click Programs and Features to launch the window.

4. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Photosmart. If you see your HP Photosmart listed, click it and choose Uninstall.

5. Please follow any onscreen prompts to complete the uninstall. Once the uninstall has completed successfully please  close Programs and Features.

6. Next, click on your Start menu again

7. This time type Devices

8. Click Devices and Printers to launch the window.

9. In Devices and Printers look for your HP Photosmart. If you see if please right click on it and choose 'Remove' or 'Delete'

10. Once your HP Photosmart is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Click Print Server Properties at the top

11. Click on the Drivers tab

12. Look for your HP Photosmart driver. If listed, please click on it and choose Remove

13. Select Remove Driver Only

14. Select OK

15. Click Apply and OK under the Print Server Properties window.

16. Close Devices and Printers. Please proceed to the next step.

Step 2: Clear Temp Files:

1. Click on your Start menu

2. Type Run. Click Run to launch the Run dialogue box.

3. Type %temp% in the Run box and click OK

4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.

5. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.

6. Close the Temp folder once it is emptied

7. Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Please proceed to the next step.

Step 3: Install Device:

1. Please click here to download and install the Full Feature Software and Driver package for your printer
2. Once the download is complete please follow the onscreen prompts to install your printer
3. If using a USB Cable connection, avoid plugging in the USB Cable until the installer prompts you to

Once the install is complete, select the HP Solution Center software icon your computer desktop. Please proceed with the steps above to access the Printer Toolbox to view the estimated ink levels.

Please let me know if the steps provided resolve this issue. Good luck! 🙂