How do I do the full reset on my HP Photosmart 5510 all in one printer

[Sunshyn2005]

Hi iliaunt,

I see you are unable to print black from your Photosmart 5510, I'd like to help.

Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. Performing a reset is not the solution. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

Please also include your country/region in your next post. Thanks.

I am happy to help and look forward to hearing from you. Again, please let me know what Country you re in if the issue remains unresovled.

[iliaunt]

Hi,

I followed the steps you suggested to no avail. I am in the US and out of warranty.

Thank you,

iliaunt

[Sunshyn2005]

Hi @iliaunt 

Thank you for getting back to me. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.

[MikaelC]

I am having the same issue. Please send me the hard reset instructions. I have tried all of the troubleshooting suggestions.

Thanks!
Mikael

[Sunshyn2005]

Hi @MikaelC 

What country are you in?

[MartinWoo]

I have a different problem that I need the reset sequence for - I've installed a set of genuine cartridges, and the screen is locked on the "Genuine HP Ink Cartridges iInstalled" message - the 'ok' button isn't responsive.

I don't understand why the reset sequence is being handed out via PMs - and I've seen the post about doing damage etc by going into support menus.....failing to have a user-accessible (ie safe for a user to use) reset procedure is just plain dumb.

I'm in the UK, printer is out of warranty.

TIA

[MikaelC]

Sweden

[Sunshyn2005]

Hi @MartinWoo   &  @MikaelC 

Thank you for getting back to me. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.

[EslindaB]

Not sure why I see that people are receiving the instruction for doing a full resest as a private message, but that being the case, please pm me so that I can try it.  Very frustrated and even more so when I see tens of messages with the same problem. 😞  Not good, HP.  

Linda

[Sunshyn2005]

Hi @EslindaB 

There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers.  The reset itself will sometimes fix problems, so the reset is not the issue. 

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

Printer Resets: What You Should Know

With that being said, on this thread, it is not a reset that is being PM'd. What is the issue you are experiencing, why do you feel you need to perform a reset?  Do you have the 5510 as mentioned in the title of this thread?  What Country are you in?  I know your location may not seem relevant, but it is. Please let me know what Country you are in, thanks.

If you are experiencing the same black ink not working issues as the others on the 5 pages of posts on this thread, you may see I have posted to many with the same instructions;

Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. Performing a reset is not the solution. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

Please also include your country/region in your next post. Thanks.

I have helped many, and am able and willing to help you too, please include a little more detail in your post, such as;

• The issue you are having
• The printer you have
• Answer questions that have previously been asked to others if you are having the same issue they are so that the questions don't have to be asked again.

Thanks, I look forward to hearing from you.