• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

My printer will no longer print because the yellow ink cartridge is beyond its expiry date.

 

The message I get from the printer tells me I can click on the "OK button "on the printer to override the printing prohibitioin, but there is no such button on the printer.  The message says

 

The following cartirdges are past their expiration dates:  Yellow.  You shuld remove or replace the expired cartridges or press OK on the device to continue with the expired cartirdges.  Printer services or repairs required as a result of using expired cartridges will not be covered under warranty.

 

The HP web site tells me I can override the suspended printing setting, but says follow the instructions given by the printer, or in the printer manual.  I can find no entry in the very small manual telling me how to do this.

 

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I will do my best to help you with the expired ink error message but namely I want to get you the extensive user guide as well.  Please verify for me first, which model of Officejet 8000 you have so I know I am giving you the best advice.

 

8000.PNG

 

 

Hopefully this image explains what you need to do:

 

expired ink.PNG

 

Even if this fixes the problem for you, let me know which model you have so I can send you a link to the user manual with information like you see here.


I really hope this helps!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!

View solution in original post

5 REPLIES 5
HP Recommended

I will do my best to help you with the expired ink error message but namely I want to get you the extensive user guide as well.  Please verify for me first, which model of Officejet 8000 you have so I know I am giving you the best advice.

 

8000.PNG

 

 

Hopefully this image explains what you need to do:

 

expired ink.PNG

 

Even if this fixes the problem for you, let me know which model you have so I can send you a link to the user manual with information like you see here.


I really hope this helps!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
HP Recommended

Thanks!! -- that allowed me to fix the problem.

 

I have the OfficeJet Pro 8000 Wireless A809n

HP Recommended

I am very happy to hear that!! 😄 And, as promised, here is the 8000 Wireless A809n User Guide:

 

--Officejet Pro 8000 User Guide--

 

It is in .PDF format so you can save it to your computer, although I suggest to save the link in your Favorites in Internet Explorer because it opens this document with an index on the left side of the screen.  

 

Or just CTRL+F when it is open to search the exact word you need when looking for an answer.  See my picture above?  All I did was search for the word "Expired" and found your answer in no time. 🙂

 

Happy Printing!!

 

Let me know if I can be of any more assistance. 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
HP Recommended

I tried that action.  I have the exact same model HP officejet 8000 wireless.  I pressed the buttons as indicated and still it will not print!  I do not need color!!!!!  I never use color.

 

Please help!!!

HP Recommended

The printer is a loaner and i have never used the color.  The Yellow is expired.  I will never use yellow or any other color.  I just want to print my stinkin documnets!  Every other printer has never had this anoying problem.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.