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12-19-2012 02:57 PM
An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...
Re: black ink not working
HP Technical Support Case Call Form
07-16-2013 11:52 AM
The cartridge carrier became stuck on the device that closes off the ink jets when the printer is resting. The first error to be reported was that the carrier was stuck, later it reported a paper jam though there is not a shred of paper anywhere and eerything moves smoothly on initialization. The carrier is now free and on initialization it moves back and forth normally, but the printer now reports both errors and willnot print.
07-16-2013 02:21 PM
I see you are experiencing an issue with errors on the display of your printer. These could be caused by sensors that have become out of calibration from the issue you mentioned previously occurred, but a reset to the device can sometimes help in this case.
You mention that you have an Officejet 6500. HP has produced 2 types of 6500: HP Officejet 6500 (e709) and HP Officejet 6500a (e710). Which of the 2 do you have?
12-04-2013 01:16 PM
I recommend looking at the following post, to try and resolve the 0x61011beb error your printer is facing: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/How-do-I-reset-a-general-printer-error-...
12-21-2013 08:59 PM
How do I reset my HP Officejet 6500A plus printer with an error message with message "Refer to printer documentation 0x61011beb" also when I lift the glass cover the print head holding cartridges does not move to center of compartment as was normal.
12-30-2013 05:33 PM - last edited on 04-20-2016 11:14 AM by OscarFuentes
Hello Senior-citizen2. I understand you are witnessing an error message on the printer. Additionally, the printer carriage does not move. This indicates that the printer is experiencing a carriage jam. To troubleshoot the carriage jam, please follow the troubleshooting in this HP document: http://support.hp.com/us-en/document/c01658090
If you follow the troubleshooting, and the issue is not resolved, the printer may be broken. You should contact HP technical support to replace the printer. Their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480...
You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you have any other questions or concerns. I'm only here to help!