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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-04-2020 10:23 AM

HP Recommended

Same here. Let me know if you find a solution

‎11-04-2020 10:26 AM

HP Recommended

Didn't work for my 6978. I've tried everything your website suggested. Too bad HP doesn't have real people providing real solutions to long time customers.

‎11-04-2020 10:26 AM

HP Recommended

Same here. Please let me know if you figure it out

‎11-04-2020 10:27 AM

HP Recommended

DID. NOT. WORK.

‎11-12-2020 12:55 PM

HP Recommended

I have similarly wasted about 4 hours trying to enable scanning to my new (HP) laptop.

I do not want to use HP Cloud. I want to scan directly to my laptop as I have been doing up to now.

Printing is wireless connected and works.

  1. Installed FULL software – fails Wireless connection
  2. Installed HP Print & Scan Doctor - fails Wireless connection / cannot communicate
  3. Connect via USB – success
  4. Change USB connection to Wireless – fail
  5. Uninstall / reinstall / reboot countless times
  6. Constantly fighting with ‘HP Smart’ installation
  7. Windows Scan & Fax / Windows Scan work

So I have given up, I am using Windows Scan which is so inferior to the HP software I have been using but I am not going to use a USB connection (and go back to the stone age)

‎11-23-2020 10:54 AM - edited ‎11-23-2020 11:00 AM

HP Recommended

I solved this by downloading the Windows Scan App from the Windows App Store 

It's less pretty than HP Smart but works

‎11-23-2020 07:26 PM - edited ‎11-24-2020 10:48 PM

HP Recommended

Hi @Me97  and all,

 

Can try this standalone scan  solution?

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

(Copy the link address and and paste in a new window)

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎11-23-2020 07:51 PM

HP Recommended

Correctly configured there should be no need to connect to cloud. The user guide explains the setup very clearly and it is good place to start

 

https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-24-2020 06:07 AM

HP Recommended

Yes, that is the solution I ended up with ... "So I have given up, I am using Windows Scan ..." 

‎11-24-2020 06:11 AM

HP Recommended

Scanning won't connect over wifi (although the printer functionality is fine) so as I don't want to connect by USB I can't set it up "correctly" 

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