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Top Student
Posts: 6
Member Since: ‎09-05-2012
Message 1 of 10 (20,772 Views)
Accepted Solution

How to cold reset the Laserjet 100 Color MFP M175nw printer?

Trying to change the wireless settings, but keeps on asking for a password that I can't remember.

Printer is working fine if hard wired to the network.  ePrint is working just fine.

Just updated to the latest firmware available.

I just need to change the wireless settings as I recently changed the network's wireless pass phrase.

Also, menu access is disabled from the printer's panel.

 

So only way I can think of is to reset the printer, and start the setup from the top.

 

Thanks.

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Accepted Solution

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Hi,

You should perform a Parament Storage Init in order to fuly remove the configured password, any other reset will not clear this kind of configuration.

 

In order to perform such a reset you should contact HP Support.

You may get the details to contact HP by selecting your region and following Technical support after you buy below:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Regards,

Shlomi

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Provost
Posts: 63,226
Member Since: ‎01-29-2009
Message 2 of 10 (20,764 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Hi,

 

Please try this:

 

Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count or tray size, but it might reset the language. To restore the product to the factory-default settings, follow these steps.
  1. On  the product control panel, press the Setup button.
  2. Use the arrows buttons to select the Service menu, and then press the OK button.
  3. Use the arrows buttons to select the Restore Defaults item, and then press the OK button.
    The product automatically restarts.
     
     
    Regards.
     
BH
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Top Student
Posts: 6
Member Since: ‎09-05-2012
Message 3 of 10 (20,763 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

After Step #2, it says "Menu Access is disabled".

That's the problem, I can't do  anything.

 

Thanks.

Provost
Posts: 19,142
Member Since: ‎01-03-2011
Message 4 of 10 (20,746 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Hi,

You should perform a Parament Storage Init in order to fuly remove the configured password, any other reset will not clear this kind of configuration.

 

In order to perform such a reset you should contact HP Support.

You may get the details to contact HP by selecting your region and following Technical support after you buy below:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Regards,

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Top Student
Posts: 6
Member Since: ‎09-05-2012
Message 5 of 10 (20,727 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Can't see any reason why the solution can't be posted, aside from the "Kudos" that you guys ask for.

I guess you guys need that very badly.

 

Anyway, kudos given and thanks.  Smiley Tongue

Honor Student
Posts: 3
Member Since: ‎05-21-2013
Message 6 of 10 (20,008 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

THANKS!~! and Kudos given x 2
I was setting up the password. But while I change it, I delete one letter and want to change with other letter. Once it is set...... I use the update password but it goes wrong....

For example, the old password is 12345678........ and I just delete the letter 8 (Which the display is like ********) ....I believe it may because of the * was encrypted.....Anyways, please help
Honor Student
Posts: 3
Member Since: ‎05-21-2013
Message 7 of 10 (20,007 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Please help and thank!

Honor Student
Posts: 3
Member Since: ‎05-21-2013
Message 8 of 10 (20,002 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Where is the solution?????

Distinguished Professor
Posts: 4,755
Member Since: ‎04-26-2011
Message 9 of 10 (19,996 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

You will have to contact HP for the steps on how to perform this reset. It is against HP policy to post the steps in the forums. You could potentially damage your printer if you do not follow the steps exactly as provided.  You can contact them at 1-800-474-6836 if you are inside of the United States. 

 

Best of luck,

Kyle

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Honor Student
Posts: 1
Member Since: ‎10-14-2013
Message 10 of 10 (18,894 Views)

Re: How to cold reset the Laserjet 100 Color MFP M175nw printer?

Had to work it out - hold down the right arrow and job cancel button (red x) as you power it on.  You will see the display change to tell you it is resetting to default.

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