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05-08-2013 10:52 AM
Computer is iMac 9,1.
Printer is HP Officejet Pro 8500 Premier Model A909n
Operating system is ?
I am trying to print a Microsoft Word for Mac document on vellum.
I get an error message that "paper size or type is incorrect."
I am using 8 1/2" x 11" vellum.
When I click on the "Copies & Pages" drop down from the Print Screen, none of the options show vellum as an option.
I have tried clicking on the "other paper" options but none have worked yet.
Solved! Go to Solution.
05-08-2013 10:57 AM
First make sure that you have the right Printer, paper size and orientation selected under File/Page Setup. Then make sure that Automatic isn't selected under Media type in the priver driver dialog box. You may need to create a custom media size if you are still getting a media size error.
05-08-2013 11:03 AM
Thank you for the quick response!
I have no problem printing the document on regular printer paper so the paper size and orientation so I don't think I need to select a custom media size. And I am using 81/2" by 11" vellum.
Do you have any other ideas? (I am not all that "tech savvy" so small words help!)
05-08-2013 11:08 AM
Logic doesn't always apply in tech support. 😉 I've seen printers have issues with a particular media and when we have the user create a custom size, it no longer rejects it. I don't believe this particular product has a specific media type available for Vellum, so make sure you have a specific heavyweight media selected in the driver dialog and give it a try. If it rejects it you might have to try several to find one that works. If it continues to tell you it is the wrong size, try the custom media size option.
05-08-2013 12:01 PM
I was just about to give up. I was almost defeated. I can print on 110 lb. cardstock but not on vellum. This poor vellum sheet has been rejected more times than a 1st time home buyer in a tight credit market.
But then - success! There is NO setting on an HP Officejet Pro 8500 Premier that will print on vellum. I tried them all.
You have to trick this persnickety printer by glue the feeding edge of the vellum to a sheet of regular printer paper. Set the printer for "fast draft" and - presto magic-o - it prints!
When our house is hit by lightning this summer, and we have to replace this printer, I will find one that can print on vellum. Problem solved!
Thank you for your help!
02-02-2018 09:07 PM
A few tricks I've learned: Inkjet multifunction C7800?
ALWAYS keep an extra piece of vellum underneath the pile in the paper tray; if not, it inevitably misfeeds.
Print one page at a time.
Turn off "automatic" feed and specify the tray
Use "normal" not "best" quality
Clean printheads occasionally with command from printer.