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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-14-2013 01:46 PM

HP Recommended

Photosmart Printer 8450, using Windows 7, getting message "please insert card" when I try to print a document.  I assume that is the camera photo card.  But I am not doing that and never have.  How do I turn it off and go to regular printing?

The printer was without cartridges for about 3 weeks, and when I loaded them, that is what came up.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2013 10:23 AM

HP Recommended

Hi geeklet,

 

I think you are probably right that the message has to do with the photo memory slot.  Is the message on the printer or computer?

 

You might try doing an Ink System Reset.  To do this, remove the ink cartridges.  Close the carriage access cover.  Follow the Hard Reset instructions in the following link.  Click Here  Once the printer powers back up and indicates that one or more of the ink cartridges are missing, re-seat one of them and close the access door until the cartridge registers.  Repeat the process until all cartridges are reseated.  Did this help?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert

View solution in original post

4 REPLIES 4

‎07-16-2013 10:23 AM

HP Recommended

Hi geeklet,

 

I think you are probably right that the message has to do with the photo memory slot.  Is the message on the printer or computer?

 

You might try doing an Ink System Reset.  To do this, remove the ink cartridges.  Close the carriage access cover.  Follow the Hard Reset instructions in the following link.  Click Here  Once the printer powers back up and indicates that one or more of the ink cartridges are missing, re-seat one of them and close the access door until the cartridge registers.  Repeat the process until all cartridges are reseated.  Did this help?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert

‎07-16-2013 11:14 AM

HP Recommended
Thank you so much for the solution. It is working now. I really appreciate it. G

‎07-16-2013 04:45 PM

HP Recommended

You are most welcome and I'm glad to hear your news.  Have a nice day !

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert

‎07-03-2015 11:00 PM

HP Recommended

I completed the Ink System Reset and the "Please insert memory card" command remains on the printer.  In addition the "Photo Menu" button stays on.  Any other suggestions to correct this problem?

 

 

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