Hp Envy 5530 Won't Stop Printing

[Rootmtoot]

Hi all,

I've got an HP Envy 5530 all-in-one printer that occasionally gets fixated on a document and won't stop printing it. It prints it over and over again. Not continuously. Sometimes it stops for 24 hours and then randomly reprints it. Again.

I've noticed the last couple of times they have been PDFs but I couldn't swear that it has always been the case when this happpens. It's very frustrating as several times this has led to me going over my printing allowance on my instant ink account. And I know having to pay a whole extra £1 isn't the end of the world, but when it's for a stack of duplicates you don't want or need. Frustrating!

There's no problem with the printouts. They print perfectly. No pages are missed, there's no error messages coming up except when it runs out of paper.

Can anyone help?

Many thanks!

[Sunshyn2005]

Hey @Rootmtoot, 

I understand you have an issue with print jobs printing over and over, wasting both paper and ink. I'd like to help you with this. First and foremost, let's work on resolving the technical issue, then we can take a look at your Instant Ink account to see what I might be able to do. 

I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.

1. In the ‘Devices and Printers’ folder

2. Choose ‘Print server properties’.

• Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.

• Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.

• Windows 7/8, 8.1, and 10 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.

3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window

4. Choose the printer you want to uninstall and click ‘Remove’

5. Choose 'Remove driver only'

6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

• If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use

After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).  The Setup and software screen will open and you can click on Connect a new printer.

Please let me know if this resolves the issue and we'll continue from there. Thanks. 🙂