Hp Printhead failed

[8530]

My Hp Officejet 6700 gives me a message. Printhead failed or is missing ,not detected or incorrectly installed and will not print . I have reinstalled it . Didn't work . It is out of warranty.
Any fix other than unplugging power and restarting after 25 seconds. ??

[Drakster]

Hi @8530,

Welcome to the HP Support Forums!

I understand that you're getting an printhead error on your HP Officejet 6700 Premium Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say "thanks" for my effort to help, click the " thumbs up " to give me a Kudos.

Here's a document I would recommend that you try, HP Officejet Multifunction Printers - Resolving 'Problem with Ink System' Error. I understand you may not have this specific error message but the solution is relevant.

This document is for the following HP printers:

Printer Model

HP Officejet 6100 ePrinter - H611a

HP Officejet 6600 e-All-in-One Printer - H711a

HP Officejet 6600 e-All-in-One Printer - H711g

HP Officejet 6700 Premium e-All-in-One Printer - H711n

HP Officejet 7110 Wide Format ePrinter - H812a

HP OfficeJet 7510 Wide Format All-in-One Printer

HP OfficeJet 7512 Wide Format All-in-One Printer

HP Officejet 7610 Wide Format e-All-in-One Printer

HP Officejet 7612 Wide Format e-All-in-One

HP Officejet Pro 3610 Black & White e-All-in-One Printer

HP Officejet Pro 3620 Black & White e-All-in-One Printer

A 'Problem with Ink System' error message displays on the computer during product setup, and the product will not print.

• The message on the computer continues:
  'Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP.'

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Check the cartridges for leaks

Follow these steps to remove the cartridges and then inspect them for leaks.

1. Open the cartridge access door. The carriage moves to the left side of the product. Wait until the carriage is idle and silent before proceeding.
2. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
   Figure : Press the cartridge and remove it from its slot

   
3. Check the cartridge for leaking ink. Be careful not to get ink on your skin or clothing. If a cartridge is leaking, do not continue troubleshooting. Return the cartridge to your retailer, or click Contact HP () on this page for support options.
   Important: To avoid startup failures, you must use the SETUP cartridges that came with the product.
4. Hold the cartridge so that the cartridge contacts are facing toward the product.
5. Reinsert the cartridge into its slot, and then gently push it forward until it clicks into place.

    NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the slot.

   Figure : Insert the cartridge into its color-coded slot

   
6. Repeat these steps to check the other cartridges for leaking ink.
7. Close the cartridge access door.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

Solution two: Turn the product off and then on again

1. Press the Power button () to turn off the product.

    NOTE: If the product does not turn off, unplug the product, and then plug it back in.

2. Wait 60 seconds.
3. Press the Power button () to turn on the product.

    NOTE: The product might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

Solution three: Service the product

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

In addition, you could always try an alternate approach seeing as the printer is out of warranty. Please use with your own discretion before proceeding.

NOTE: The printhead may be clogged, not in contact with the printer or defective. You would always remove and clean it and reinsert it to see if that helps.

Video: How to replace the printhead of HP OfficeJet 6700 Premium Printer

Video: How to remove the HP Officejet 6700, 6600 Print Head For Cleaning or Replacement by inkproducts.com

Video: How to flush out and clean the HP Officejet Pro 8600 or 8100 Print Head

You would always contact the HP Parts Store to see if a PHA is available for ordering. 

To order HP computer parts and printer parts by phone please call 1-800-227-8164 Monday-Friday 7:00am-7:00pm CST. 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[TonyWalton]

Awesome assist!!! haven't even tried all the video stuff yet.. but it's obviously very comprehensive and geared toward really rolling up your sleeves and fixing our issues - and not just steering us towards giving up and buying a new (non HP!) printer.

My issue is some apparent rogue "leaking" even with brand new HP Genuine 100% legit expensive and all getout ink cartridges that come out clean as a whistle when i "check them for leaks and replace", but i'm guessing dismantaling everything and scrupulously cleaning and reinstalling everthing should fix or it's hammer time!

Anyway,

Kudos!