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- HP Community
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- Re: Hp Scanjet 8270 scanning software keeps giving an error ...

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01-10-2015 01:03 PM
I have had my HP Scanjet 8270 for several years and works great. I recently reloaded my hard drive and as usual I go to the HP website and download the HP Scanjet Full Feature Software and Driver. Everything installs fine and says drivers were installed successfully.
When I open HP Scanning (8200) series shortcut I can select the type of scan I want and hit scan. Then I get the Save to file save options box and click OK. Then the scanning preview box comes up and then after a few seconds I get the error
;
"HP Scan Application Resources has Stopped Working." Then is gives a button to close program.
Then an error box comes up and says "An error occurred with the HP scanning application. Try the following steps. After each step, try scanning again.
-restart the program
-reboot the computer
-Reinstall the HP Photosmart software that came with the device.
Then at the bottom it says:
Show extended error information. When I click on it it gives me:
8, [ (4, 0, -2147023170) ]
The steps I have taken to resolve the problem :
I have restarted the software many times.
I have rebooted many times.
I have reinstalled the software many times.
I have run the HP Print and Scan doctor many times and it finds nothing wrong.
However, when I go to Devices & Printers and click on the scanner I can scan fine through there. Although it does not let me do anything fancy such as scan to pdf which is very important for me.
I have read many forums and tried several things from them to no success.
I did read somewhere that you need to go to msconfig and starup tab and look to see if the Digital Imaging monitor is running and it is not. I would assume that is downloaded with the software and re-downloading does not do any good.
Pleas help I'm in serious need of using my scanner. Thanks.
09-20-2015 12:51 PM
I think I found an older version of the software somewhere on the internet and it started working. Not sure where I found it now. I have since reloaded my computer and I downloaded the latest software from the HP website and now it works fine.
09-26-2016 08:48 AM
Getting the same error, is there a solution for this error?
Using WIN 7 64-bit, 8270 scanner, the scanner works and scans however when scnning a docuemnt, get error
Error message with detais : 8, [(4, 0, -2147023170)]
States to reinstall the product, restart etc. Have uninstalled and reinstalled the HP Scanjet Full Feature Software and Driver several times, downloaded from hp website and also from using the dvd that came with the scanner.
Any help is appreciated.
12-10-2016 11:45 AM
I had this problem last year when I went to a 64 bit machine. I installed, reinstalled, etc with no luck. I even paid for HP to spend four hours on the phone and allowed login and they could not make it work. I later went to WIndows 10 and did not even try. It is a shame as my scanner worked fine for years. This is one time I quit "swearing" by HP products.
12-12-2016 11:16 AM
I had the same problem. You have to install software version 13 or 14.5 https://us.driverscollection.com/?H=Scanjet%208270%20Document%20Flatbed%20Scanner&By=HP
