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- Hp easy scan Update Version 1.8.0 not working with Mac Sierr...

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04-21-2017 11:36 AM
Up until April 4, 2017, when HP Easy Scan's updated - Version 1.8.0 - my Mac Sierra 10.12.4 worked fine with my HP Easy Scan. Now the scanner no longer can locate my computer. Any specific steps I can take to get the Easy Scan to scan again?
04-22-2017 01:35 AM
Hi,
Thanks for using the HP Forums.
Can you try this:
From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.
Ensure the latest software is installed, use this link for your printer:
macOS X : HP Easy Scan
https://goo.gl/zBChKC
Also, make sure that your drivers are up to date
> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
Hope that helps!
macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU
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04-24-2017 05:10 PM
One concern - all was well with my HP Easy Scan until this recent automatic update on April 4, 2017. I have concerns that if I do as you suggest- and get the recent updates, my scanner will still be on/off - & mostly off. Any further suggestions here are welcome. And thanks very much for your help here.
04-24-2017 09:37 PM
Hi,
You can try this instead of reinstalling:
macOS 10 12 Sierra: Adding a printer using IP address
Hope that helps!
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04-25-2017 06:42 AM
04-25-2017 10:07 AM
Hi,
It's only for that PC that you try to detect by IP address. No other connected devices should be affected.
Thanks.
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04-25-2017 07:14 PM
04-25-2017 08:11 PM
Hi @bbmime
Thanks for informing.
Do let us know how it turns out or if there is anything you that you've learnt to share with others on this Forum.
Thanks.
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04-26-2017 07:12 AM
Hopefully my short consult with Apple may help.
If only I didn't get that automatic update on April 4th for my Easy Scan then I'd be okay. If you have any further suggestions to help I'd appreciate it.
04-26-2017 09:16 AM
Hello - I've just spend over 2 hours with Apple Care to explore resolutions to this problem. Sad to say they could not resolve this HP Easy Scan issue. They did varify that my operating system is working fine for my Mac OS Sierra Version 10.12.4. They walked me through all the suggestions you gave earlier - except reloading my Mac Operating system - since they checked that it is fine.
We did get the scanner to work when I started my mac in Safe Mode - but when in 'normal' mode, HP Easy Scan did not 'find' my computer in order to scan.
The Apple Care concluded that the issue is not with the Mac - but lies with the April 4th Easy Scan Update - when all these problems started. From reading some other comments by mac users - it appears that about 50% of us users experience unreliable connections with HP Easy Scan's April 4th update.
It is my hope that HP Easy Scan corrects this issue in the next update so I can use my mac normally when scanning. If there is a new corrected update - I'd really appreciate hearing of this. Thanks for all your efforts to date.

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