Hp easy scan Update Version 1.8.0 not working with Mac Sierra update 10.12

bbmime · ‎04-21-2017

Up until April 4, 2017, when HP Easy Scan's updated - Version 1.8.0 - my Mac Sierra 10.12.4 worked fine with my HP Easy Scan. Now the scanner no longer can locate my computer. Any specific steps I can take to get the Easy Scan to scan again?

greenturtle · ‎04-22-2017

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

bbmime · ‎04-24-2017

I was about to try this - but then the scanner started to work. And after a day of this - it again stopped 'talking' with my mac. I will try your solution later this week and let you know the results.

One concern - all was well with my HP Easy Scan until this recent automatic update on April 4, 2017. I have concerns that if I do as you suggest- and get the recent updates, my scanner will still be on/off - & mostly off. Any further suggestions here are welcome. And thanks very much for your help here.

greenturtle · ‎04-24-2017

Hi,

You can try this instead of reinstalling:

macOS 10 12 Sierra: Adding a printer using IP address

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

bbmime · ‎04-25-2017

Thanks- just before I try this I'd like to check with you- might this effect access to our printer from the other computers that access it remotely within my home? Right now all computers can work fine with the printer- it's just the scanner on HP Easy scan that is not working reliably since the April 4, 2017 automatic update. Thanks in advance for any advice here.

greenturtle · ‎04-25-2017

Hi,

It's only for that PC that you try to detect by IP address. No other connected devices should be affected.

Thanks.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

bbmime · ‎04-25-2017

Thanks for this help. I have an on-line help session with Apple computer for another issue tomorrow- and I will run your suggestions by them for their additional support. I'm new to Mac and feel it would be helpful for them to walk me through these steps. I will let you know how things go. Again, I appreciate your help with this timely matter.

greenturtle · ‎04-25-2017

Hi @bbmime

Thanks for informing.

Do let us know how it turns out or if there is anything you that you've learnt to share with others on this Forum.

Thanks.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

bbmime · ‎04-26-2017

Hello. I successfully applied the IP address of the printer & selected it - but no scanner option appears. When I click on HP Easy Scan icon - the same problem continues - where it is searching to find my computer and cannot.

Hopefully my short consult with Apple may help.

If only I didn't get that automatic update on April 4th for my Easy Scan then I'd be okay. If you have any further suggestions to help I'd appreciate it.

bbmime · ‎04-26-2017

Hello - I've just spend over 2 hours with Apple Care to explore resolutions to this problem. Sad to say they could not resolve this HP Easy Scan issue. They did varify that my operating system is working fine for my Mac OS Sierra Version 10.12.4. They walked me through all the suggestions you gave earlier - except reloading my Mac Operating system - since they checked that it is fine.

We did get the scanner to work when I started my mac in Safe Mode - but when in 'normal' mode, HP Easy Scan did not 'find' my computer in order to scan.

The Apple Care concluded that the issue is not with the Mac - but lies with the April 4th Easy Scan Update - when all these problems started. From reading some other comments by mac users - it appears that about 50% of us users experience unreliable connections with HP Easy Scan's April 4th update.

It is my hope that HP Easy Scan corrects this issue in the next update so I can use my mac normally when scanning. If there is a new corrected update - I'd really appreciate hearing of this. Thanks for all your efforts to date.