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‎02-17-2017 10:02 AM

HP Recommended
Product: HP Photosmart 6520 e-All-in-On
Operating System: Microsoft Windows 10 (32-bit)

I can't seem to update my printer, I keep getting an error code.

My warrenty ran out, my printer is 2 yrs. old.

Do I have to have a warrenty to recieve updates?

When requesting chat is says I may be charged a fee?

 

2 REPLIES 2

‎02-17-2017 01:17 PM

HP Recommended

Hi,

 

Welcome to HP Support Forum. No, if available, you don't have to pay for updates. How do you update your printer ?

 

Regards.

BH
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‎02-20-2017 04:48 PM

HP Recommended

Thank you for your response,

 

I was notified  by windows that it was time to update. But kept  kept receiving an erroe code.

However, after reading your reponse I went into my printer to update and it says there are no updates needed at this time.

It looks like its been about 1 yr. since the last update.

 

~EsterJoy

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