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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-19-2014 01:16 AM

HP Recommended

My hp officejet 4500 wireless all in one prints and will not scan.  I get the message no scan options.  anyone have ideas how to do something other than uninstall and install that works.  Thanks

‎01-27-2014 05:48 PM - last edited on ‎02-24-2017 03:40 PM by HP Administrator

HP Recommended

Hello spacebars,

 

I understand you are receiving a message indicating "No Scan Options". How is this printer connected? Wireless or USB?

 

What is your operating system on your computer? Windows or Mac?

 

Please follow this entire HP document on A 'No Scan Options' or 'Scan settings are not set' Message Displays on the Printer. This document provides troubleshooting steps other than uninstall/reinstalling the software.

 

Let me know if this document resolves your issue or not.

I worked on behalf of HP.

‎05-04-2014 12:24 PM

HP Recommended

I don't know how to scan a document and email it. The printer says, "scan to" and I don't know what to do at that prompt.

 

Ed Trezza

‎06-25-2014 06:51 PM

HP Recommended

help scanning document so i can email it

‎07-11-2014 10:14 AM

HP Recommended

im trying to scan and getting message " No prefence set, reffer to manual

‎12-26-2014 08:00 AM

HP Recommended

am trying to scan a document to my computer and am not able to

‎11-03-2016 08:31 AM

HP Recommended
@Sueisenbarth wrote:

is anyone can help me?i am trying to scan a document to my officejet 4500 ..but the printer panel said; No scan options.Refer to device documentation to trouble shoot?what is that mean?what should i do?

 

‎12-21-2016 02:44 PM

HP Recommended

How do I scan using my hp officejet 4500 all in one

‎12-22-2016 09:07 AM

HP Recommended

@Wayne631

 

Welcome to HP Support Forums. 🙂 I came across your post and understand that you have an HP Officejet 4500 printer nad you would like to know how to scan from this printer. I'll be glad to assist you with this. 

 

Please note that yo scan from the scanning software, you need to have the printer drivers installed. The printer drivers can be downloaded from this link www.123.hp.com

 

Please refer to these links to know how to scan:

I hope this helps. Feel free to let me know if you have any questions. Cheers! 🙂

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