Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I tried reinstalling the software-no help
Thank you for using HP products.
You do not need to reinstall the software to set 2-sided (Both Side or Duplex) printing. You can follow the steps below:-
1. Left click on "Start"
2. Left click on "Devices and Printers"
3. Right click on the printer you want to print 2-sided (Both Sides or Duplex) printing and select "Printing Preferences"
4. Click on "Finishing" tab
5. Click on "Print on Both Sides" check box
6. Click on "Apply" and "OK"
Hope this helps to resolve your issue.
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