I get this ERROR MESSAGE:"You cannot use this function because it has been disabled."

[pcwizard]

HI n1naz,

Restore the network default settings on your product

Follow these steps to restore the network default settings on your HP product.

1. From the home screen on the product control panel, touch the Right Arrow ( ), and then touch Setup . The Setup menu displays.
2. Touch Network . The Network menu displays.
3. Touch the Down Arrow ( ), and then touch Restore Network Defaults .
4. Touch Yes to confirm your selection. The network default settings are restored on your product.
   Let me know if you are able to access the EWS page?

[n1naz]

OK that fixed the network how do I reset the password  I cant remember my password I assigned a year ago

[n1naz]

Never mind

[pcwizard]

Hi n1naz,

Glad to hear that resolved your issue. Have a wonderful day.

[dawson117]

I am also trying to retrieve my user name and password which apparently are "stored, encrypted, in the printer memory." Please advise how to retrieve this information!!

[pcwizard]

Hi dawson117,

What printer do you have?

What is the operating system on your computer?

How do you have the printer connected?

[scraig1024]

I have an HP 8600 and am needing the factory admin password

[pcwizard]

Hi scraig1024,

There is no default password setup on the printers. If someone setup a password you should be able to clear it by restoring the network defaults from the front panel of the printer.

1. Press Setup (Wrench)

2. Scroll to Network Menu

3. Scroll to Restore Network Defaults, and then press ok

[RhondaFJ]

Dear PCWizard,

I see you have helped many with the problem of not knowing your "user name & password".  I too have this problem but I am using a Mac.  Can you give me instructions on how to reset  my user name & password when using a Mac?  

Thank You,

rhonda 

[pcwizard]

Hi RhondaFJ,

If you have the Officejet 8600 printer the solution is on Message 15. If you do not have the OJ 8600 please let me know what printer you have?