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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2013 08:01 AM

HP Recommended

HI n1naz,

 

Restore the network default settings on your product

 

Follow these steps to restore the network default settings on your HP product.
 
  1. From the home screen on the product control panel, touch the Right Arrow ( ), and then touch Setup . The Setup menu displays.
  2. Touch Network . The Network menu displays.
  3. Touch the Down Arrow ( ), and then touch Restore Network Defaults .
  4. Touch Yes to confirm your selection. The network default settings are restored on your product.
     
    Let me know if you are able to access the EWS page?
I am an HP employee.

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‎06-03-2013 01:52 PM

HP Recommended

OK that fixed the network how do I reset the password  I cant remember my password I assigned a year ago

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‎06-03-2013 01:53 PM

HP Recommended

Never mind

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‎06-03-2013 01:58 PM

HP Recommended

Hi n1naz,

 

Glad to hear that resolved your issue. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎08-13-2013 09:14 AM

HP Recommended

I am also trying to retrieve my user name and password which apparently are "stored, encrypted, in the printer memory." Please advise how to retrieve this information!!

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‎08-13-2013 09:32 AM

HP Recommended

Hi dawson117,

 

What printer do you have?

 

What is the operating system on your computer?

 

How do you have the printer connected?

I am an HP employee.

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‎08-29-2013 03:24 PM

HP Recommended

I have an HP 8600 and am needing the factory admin password

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‎08-30-2013 06:59 AM

HP Recommended

Hi scraig1024,

 

There is no default password setup on the printers. If someone setup a password you should be able to clear it by restoring the network defaults from the front panel of the printer.

 

1. Press Setup (Wrench)

2. Scroll to Network Menu

3. Scroll to Restore Network Defaults, and then press ok

I am an HP employee.

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‎09-13-2013 11:29 AM

HP Recommended

Dear PCWizard,

I see you have helped many with the problem of not knowing your "user name & password".  I too have this problem but I am using a Mac.  Can you give me instructions on how to reset  my user name & password when using a Mac?  

Thank You,

rhonda 

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‎09-13-2013 11:33 AM

HP Recommended

Hi RhondaFJ,

 

If you have the Officejet 8600 printer the solution is on Message 15. If you do not have the OJ 8600 please let me know what printer you have?

I am an HP employee.

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