Idle Timeout and "Connection reset by peer"

[banjodog]

Is there a connection between the Idle Timeout Setting and getting the "Connection reset by peer error". If I increase the  Idle Timeout value am I less likely to get the "Connection reset by peer " issue. It is currently set to 30 seconds

We are printing over a WAN and regularly get this error on a hp LaserJet 4250n

Also what is the difference between Idle Timeout and I-O timeout ?

[AlwaysNeon]

Banjo Dog, sounds like you have some questions foe me. On the first question, there is a connection between the two. One determines the time period which the printer becomes "idle" at. To the second question, if you change it to I-O Timeout, then that would likely reduce your issues further because that is the "On/ Off" time out. Which means that the machine should only time out while it is off. 

Let me know how this goes and I will get right back with you as soon as possible. 

I hope you have a beautiful weekend, the weather here is gorgeous so I am going to be sure to get out in it! Have a great day! 

-Spencer 

[banjodog]

I seem to get the "Connection reset by peer" error if there is a repeated issue with the tray on large jobs(80-100 pages), e.g out of paper or wrong paper size. Is this likely to be an issue with Idle Timeout or with the I-O Timeout? What are the recommended setting for these values. At the moment I am testing on a HP LasetJet 4250n.

Any help appreciated

[AlwaysNeon]

Interesting, I am going to do some research into this tomorrow, as this is not a feature that I work with much. I will get back in touch with you once I have more information so we can test different settings to see if we are able to resolve the issue. 

-Spencer 

Have a wonderful day! 🙂 

[banjodog]

Hi

Any progress on this?

[AlwaysNeon]

I have contacted an engineer on Laserjets and I will post here when he responds back to me on the best settings for this machine for that function. 

Thank you for your patience.

-Spencer 

[banjodog]

Any response from the engineer yet?

[AlwaysNeon]

Banjodog, sorry for not responding sooner, I was out of the country on a trip to visit family in France. I have sent another message and I am waiting on a response from them. I thank you for your patience in this matter.

-Spencer 

[banjodog]

No response from HP.

I have discovered that the reason I am getting a "Connectuion Reset by peer error" is as follows :

I open a network socket to the printer and send a file to the printer with associated PJL commands.

I wait for a PJL response indicateing end of job. But if I never get one, and the job actually finishes printing then the printer disconnects the network connection after a while and I get the error. Not sure if this is the Idle timeout or the I/O Timeout doing that. Anyway, I have amended my socket application to trap the Connection Reset by peer error and assume that the job has printed OK.