Illegal Attribute Value error printing PDFs

[Laura_R]

We are on a network and we are getting Illegal Attribute Value errors printing PDFs from outside sources mainly, i.e., coming from an email or from a website.  Sometimes it will print the first page but not the following pages.  I have a feeling it is related to the PCL 6 driver, which we recently switched to.

[tonerspills]

are you using windows 10 and printing from microsoft edge? If so, try DC reader or another pdf viewer to print from. You may have better luck with a post script driver or UPD PS if one is available for the 8000. Here is part of a support document i've sent out to my IT customers related to some PDF type stuff.

**snip

This next part will deal with firmware updates, Microsoft, Adobe, and PDF files. I would strongly recommend updating firmware on any printer or device released post 2012, especially devices purchased after 2015. There has been a large number of firmware releases relating to things like engine adjustments, security protocols, and the way pdf files are printed. If you have any end users that are complaining about PDF files taking too long to print, long pauses between pages, or not printing at all, here are some recent solutions that I have discovered. One common problem I have seen is with Windows 10. It will change your default PDF reader from whatever program you have selected, to use Microsoft edge instead. As it stands now, some computers are not able to print PDF's from Microsoft Edge. This will result in the PDF file failing to print and just disappearing with nothing printed, or a corrupt print job will be generating a 49 error and a failed print job that can block the print que and prevent other jobs from being sent. The fix is to just change your default PDF viewer back to something like Adobe DC Reader.

     There is also a problem with Microsoft Edge opening PDF attachments from within a webpage or cloud application. Again, the PDF will not print from Edge and there may be a Windows Pop up instructing your user to set Edge as the default PDF viewer, at which point your staff will probably have to track down a corrupt print job and change the default PDF viewer back to the default program you want them to use. I have no problems printing PDF's from Edge on my work PC, but I have seen instances in the field where Edge will not work. We also have minimal problems with our office using WSD ports in the print drivers versus TCP/IP ports, but on some networks WSD ports simply will not work.

     There is also a known issue with a file called acrord32.exe that can cause problems with computers. This file can hang and use up all of a systems resources right from power up. The file hangs when Adobe is set to launch at Windows Start up, or if a PDF files is opened and viewed from within a web page, or caused by the welcome screen at program start up. You can easily tell if this file is causing system problems by just looking at your system "performance" tab within Windows Task Manager. Here is the easiest fix I have found to date, but it can be caused by a variety of issues.

http://www.cogenesis.com.au/blog/acrord32-exe-causes-high-cpu-usage-and-hangs-when-closing-adobe-rea...

The most complicated problem I have encountered so far is with file sizes swelling to hundreds of megabytes in the print que. This appears to be most common from DC reader having problem with "non-systems" fonts. Those fonts are converted to raster images rather than glyphs, and for now can only be fixed via a Windows registry edit. Please find that procedure at the link below. Hopefully Adobe and Microsoft will have updates to fix all of this soon.

https://helpx.adobe.com/acrobat/kb/prn-files-using-pcl-printing-increases-file-size.html

Thank you for your patience. As I stated above, none of this information is "official". I am just trying to save your staff some time by sharing with them some frequent problems that I have been encountering.

[Laura_R]

I am using Windows 10, but with Internet Explorer, not Edge.

[tonerspills]

You may have to save the pdf's locally and then print them, you may have to run compatability view with IE

 (which you probably already are) or you may want to try the post script driver. As i understand it, microsoft no longer supports or is releasing updates for IE, but i have many customers still using it because edge simply will not work for a variety of reasons- you may want to give Edge a shot if you havn't tried it yet- it runs in our office ok and we can print from it.

there is a 8000 laserjet printer series but several versions of it- here is a link to get you close to the right product page- but you may need to start fresh with your specific model number.

This is the 8000dn (duplex network win10 64 bit)

http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=61811&swLangOid=8&swEnvOid=4192

These printers are discontinued, so support for them may be sparse.