Ink Smudge on my Scanner! How do I clean???

[zsjordan]

I was scanning a handful of documents using the top loader (auto-feeder) on the 8610.  I did not realize that there was still fresh ink on one of the pages.  When it scanned through the loader, it left a black streak on the scanner.  Now everything I scan through the top loader (auto-feeder) scans with a vertical, black streak.

Does anyone know a way to clean this portion of the printer so that I can remove this black streak for future scans?

Thank you.

[E-roq · Accepted solution]

Hey @zsjordan, 

Welcome to the HP Support Forum. :robothappy:

I see that you're encountering a print quality issue with your HP Officejet Pro 8610 e-All-in-One Printer. I would like to assist you with this. 

Here's how to clean your ADF: 

Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Clean, lint-free cotton swabs

• Press the Power button to turn off the printer.
• Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
• WARNING:
• You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
• Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.

1. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.
   Figure : Lift the ADF cover

   

   1. ADF cover
   2. Rollers
   3. Separator pad
2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
3. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers and separator pad

   

   1. Rollers
   2. Separator pad
4. Allow the rollers to dry completely (approximately 10 minutes).
5. Close the ADF cover tightly at both ends.
   Figure : Close the ADF cover tightly at both ends

   

(Source)

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