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Honor Student
Posts: 2
Member Since: ‎09-01-2012
Message 1 of 18 (31,687 Views)
Accepted Solution

Ink cartridge problem on a HP Photosmart C4180 All in one.

The warning light is flashing and the message says "Ink Cartridge Problem.........Remove and check cartridge on right..............Refer to printer documentation ". I have removed the color and black cartridges and put them back and the light is still flashing. When I had them out, it seems like I could see some ink below where they  came from. The color cartridge is new, but the black is a few months old, but I have not seen a low ink warning. Should I buy a new black cartridge or is this another problem?

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Accepted Solution

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Give this a try:

 

With the power on, remove the cartridges. Take care not to spill ink where you set them down temporarily. Leave the access door open and remove the power cord from the printer, again while the power is still on. Wait at least 30 seconds, while waiting see if you can gently sop up some of the ink from the stalls with something like a swab. Then reconnect the power cord to the printer and turn it on. Install each cartridge one at a time, closing the cover between each one and waiting for recognition of each by the printer. 

 

It is possible that the black cartridge could have leaked until empty, so it may need replaced. It is also possible that the ink that leaked could be interfering with the electrical contacts which is why I suggested cleaning that area. Hope that helps.

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Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 18 (31,639 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Give this a try:

 

With the power on, remove the cartridges. Take care not to spill ink where you set them down temporarily. Leave the access door open and remove the power cord from the printer, again while the power is still on. Wait at least 30 seconds, while waiting see if you can gently sop up some of the ink from the stalls with something like a swab. Then reconnect the power cord to the printer and turn it on. Install each cartridge one at a time, closing the cover between each one and waiting for recognition of each by the printer. 

 

It is possible that the black cartridge could have leaked until empty, so it may need replaced. It is also possible that the ink that leaked could be interfering with the electrical contacts which is why I suggested cleaning that area. Hope that helps.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
Posts: 2
Member Since: ‎09-01-2012
Message 3 of 18 (31,636 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Thanks for your reply. This may have resolved the problem, but it was obvious that ink was coming from somewhere and it either was the new color one or the old black one. Two new cartridges would have cost over $50. I decided it would be smart to just buy a new printer. I found an HP Deskjet 3050A for $69 with a free $10 gift card from Walmart and with my Walmart associate discount, total cost was $52. It prints a little slower than my Photosmart, but I am very pleased with it. Hope your solution will help someone else with the same problem.

Honor Student
Posts: 2
Member Since: ‎09-09-2012
Message 4 of 18 (31,570 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Hi,
I had a similar problem. The colour cartridge was causing trouble. Ink levels for the colour cartridge alone were not detected and printing was possible only on 'ink back-up mode' with the black cartridge working just fine.

 

I read the solutions given on the HP solution centre software under the "print cartridge problem" topic. The cleaning instructions are similar as you have given above, with a slight difference of you mentioning to remove both cartridges at the same time and re-insert them one after the other. When I tried the solution given on the solution centre software, both cartridges were now detected however on giving a print job the same problem re-occurred. I re-did the whole routine..but no luck.

Then I tried your version..Surprisingly it worked! :-) 

Does installing the cartridge one at a time, closing the cover in between the 2 cartridges really the Magical step or did my cartridge stop causing problem only after it was cleaned enough no. of times?? :)
Anyway, thank you very much for providing a solution that worked!

 

Printer: k209a deskjet ink advantage

Honor Student
Posts: 2
Member Since: ‎11-05-2012
Message 5 of 18 (31,378 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Tried this a couple of times, but it still doesn't work. When I tried to insert one at a time it just kept telling me to insert color cartridge. Same message now appears...remove and check color cartridge.
Honor Student
Posts: 2
Member Since: ‎09-09-2012
Message 6 of 18 (31,373 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

Actually, I thought the problem was solved, but within a week it reappeared.

So went to the nearest HP service centre. They promptly replaced the cartridge. No issues since then.

 

Honor Student
Posts: 2
Member Since: ‎11-05-2012
Message 7 of 18 (31,352 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

After reading your message I replaced the color cartridge with a used one that I had from another printer. So far, it's working! Thank you.

Honor Student
Posts: 2
Member Since: ‎04-28-2013
Message 8 of 18 (29,733 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

I have tried all the recommendation posted and nothing works. Cartridges are new. Very frustrating printer.

Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 9 of 18 (29,706 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

[ Edited ]

@eemangel, Here is a link that you can follow. 

http://support.hp.com/us-en/document/c01091133

 

You may have to contact HP Support (1800-474-6836).

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Student
Posts: 1
Member Since: ‎09-19-2013
Message 10 of 18 (26,909 Views)

Re: Ink cartridge problem on a HP Photosmart C4180 All in one.

My printer is complaining about the color cartridge like others have seen here and mentioned.  I don't want to print right now, I want to scan, is there any way to use this thing as a scanner, I'll replace the cartridge later...this is ridiculous, it's not allowing me to use a completely different mode of operation that is not dependent on the ink cartridges, this software is kinda dumb....please help if you know...

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