Install Error "The system cannot find the file specified" (hpzprl40.exe)

[pcwizard]

Hi kellybobelly76,

Please provide additional details.

1. Printer Model?

2. Connection Method - USB, Hardwired LAN, Wireless?

[habmann]

PCWizard,

I've tried following the instructions exactly as you laid out for the software download and am still getting the same error.

I'm trying to install the full software suite for HP C410a on a PC running Windows7 64 bit. Any help you could provide would be greatly appreciated.

[pcwizard]

Hi habmann,

Follow the steps below.

Step one: Clear temp directory

1. Type %temp% in theSearch for programs and files field

2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-84595-1&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you have the same issue?

[wilko-1]

I have a c5180 printer and cannot re-install this on windows 8.1

I have followed all the instuctions on this forum but just get "the system cannot find the file specified" when I run the extracted setup.exe file. I do not even know what file is being looked for.

Help appreciated

[pcwizard]

Hi wilko-1,

Follow the steps below, and let me know what happens?

Step one: Clear temp directory

1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110020-1&cc=us&dlc=en&lc=en...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter.  Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.

http://windows.microsoft.com/en-us/windows-8/delete-files-disk-cleanup

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

[wilko-1]

Hi wilko-1,

Follow the steps below, and let me know what happens?

Step one: Clear temp directory

1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

OK - 6520 files deleted

1. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110020-1&cc=us&dlc=en&lc=en...=

 OK - AIO_CDA_Net_Full_Win_WW_140_408 successfully downloaded (again)

2. Once the download is finished double click on the file to extract the software.

OK

3. When the installation window opens press the cancel button to stop the installation

OK – Pressed Exit

4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

OK – Folder 7zS6B44 copied to desktop

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

OK – until step 10/12 when “HP Installer Uninstaller has stopped  working”

Chose only option – close program

Ran again –command box appeared and closed

Clicked to continue removing software

6/6 complete

Printer is only attached to network (and working with other PCs) there is no USB connection.

12. When the uninstall has completed restart the computer

OK - Restarted

13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter.  Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.

OK – Cleanup run on drive C:

http://windows.microsoft.com/en-us/windows-8/delete-files-disk-cleanup

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

OK – selected – get the latest version

Get message “Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available”

Chose to download Flash player 11 for Other Browsers – Windows 8

install_flashplayer11x32_mssd_aaa_aih.exe downloaded and installed

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

Opened folder on desktop

STILL GET THE MESSAGE “The system cannot find the file specified”

HELP 

[pcwizard]

Hi wilko-1,

It appears you may be fighting an issue with the operating system and the HP software conflicting. You may want to consider doing a Refresh on the operating system to see if you are then able to get the printer installed and working.

To do a Windows 8.1 Refresh:

1. Hold your mouse in the bottom or top right of the screen (if you have a touch screen, you can slide you finger from the right of the screen to the left) to bring up the Charms bar.
2. Click on Settings.
3. Click on "Change computer or PC setting" at the bottom.
4. Click on Update and recovery.
5. Click on Recovery
6. Click on "Get Started" on the option to "Refresh your PC without affecting your files"
7. That should start a Wizard that will take you through the Refresh process. 
8. Install the printer to your computer

[wilko-1]

Solution did not work due to Win 8 being an upgrade from Win 7.

Have reinstalled whole PC from scratch and problem resolved. A bit drastic but I now have a clean build.

Thank you to HP for their support

[pcwizard]

Hi wilko-1,

Glad to hear the issue has been resolved. Have a wonderful day.

[wilko-1]

I  have just reinstalled WIN7 then upgrade to WIN 8.0 to remove the problem. Now following an upgrade to Win 8.1 --- it is back. (this is when it broke before)

The upgrade from Win 8.0 to 8.1 has affected the following :

Printing - Still OK

HP Solution Centre - error "HP Solution Centre cannot run because your device installation is not complete........"

Scanning - No scanner present on the PC

My C5180 printer is connected via the network rather than by usb and all 3 functions worked before the upgrade.

Downloading the driver reinstall and then unpacking it is ok, but I end up with the "cannot find the file" message when trying to install the device.

Please investigate this for me HP.