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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 11:11 AM

HP Recommended
Product: Photosmart A516

On replacing a genuine but empty cartridge with another genuine but brand new cartridge I ger the error message CARTRIDGE FAILED  PLEASE REPLACE THE CARTRIDGE

The printer was working perfectly until thie replacement.What can I do? 

All advice eagerly awaited

1 REPLY 1

‎05-21-2017 01:43 PM

HP Recommended

@Nick_H1

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting cartridge failed please replace the cartridge error message on HP Photosmart a516 printer. I would like to help you out with this issue today.

  • Remove, inspect, and reseat the print cartridge.
  • Clean the print cartridge and carriage contacts.
  • Repeat reseating and cleaning steps.

Click here and follow the document to perform the above steps.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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