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‎03-15-2017 12:24 PM - edited ‎03-20-2017 05:56 AM

HP Recommended

HI, i ran out of ink then replaced the cartridge and an error is showing on printer screen, Intant in problem contact www.instantink.com 

The printer will not work as this message keeps appearing.

 

Hi, I am registered with instant ink and received the cartridge from instant ink as I normally do, the error was there once the ink ran out and before I replaced the cartridge.

 

Hi, you advised me to have a look at my account as there may be an issue, however i do not have account details and there is no contact details for me to contact to enquiry.

 

Hi, I am assuming I have an account as i get ink delivered and have monthly amounts taken out, however I have tried to sign in without any luck, i have tried to get a new password reset but unable to do this not sure what is going on .

6 REPLIES 6

‎03-15-2017 12:41 PM

HP Recommended

Hi@TomGar

 

Do you have an instant ink account? 

 

http://support.hp.com/us-en/document/c03760650 - Check this link to know more about Instant Ink Service

 

If yes, check your account status. 

 

If no,  you will need to disable the web services on your printer. 

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‎03-15-2017 01:16 PM - edited ‎03-15-2017 01:20 PM

HP Recommended

Hello @TomGar,

 

Thanks for reaching out to the HP Support Forums!

 

I understand that you installed new cartridges and the printer is telling you to visit "www.instantink.com ". I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It sounds like you may have purchased an Instant Ink Enrollment Kit. That kit comes with Instant Ink cartridges and will not work unless you have an active Instant Ink account. 

 

Where did you purchase the cartridges from? 


To confirm, please remove the cartridges and check to see if they say "Instant Ink" on them.  If so, you will need to enroll into Instant Ink to use those cartridges. 

 

Otherwise, please purchase non-Instant Ink cartridges from the retail store. 

 

If you have and Instant Ink account, please send me a private message with your account number or email address and will check your account. 

 

Your HP Instant Ink Services support specialist.

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎03-15-2017 03:02 PM

HP Recommended
Hi, I am registered with instant ink and received the cartridge from instant ink as I normally do, the error was there once the ink ran out and before I replaced the cartridge.
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‎03-16-2017 09:05 AM - edited ‎03-16-2017 09:07 AM

HP Recommended

Hello @TomGar,

 

Thanks for getting back to me. 🙂 

 

If you have an Instant Ink account that message would indicate that there is a billing problem on your account. Please log into your account and update your credit card details. 

 

To update your credit card on the account: 
1. Go to www.instantink.com 
2. Scroll down the page and select 'Shipping and Billing' tab 
3. Within the Shipping and Billing tab, you can edit your billing info. Please be sure that you remove all current billing information and re-enter your credit card number, CVV, and expiration date. 
4. Once the card issue has been resolved we will process the missed payments and you should regain your ability to print. Please note this process may take up to 24 hours before your printing ability can be restored. 
  

If you need further assistance, please send me a private message with your account number or email address and will check your account. 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎03-26-2017 03:02 PM

HP Recommended
Still no joy, starting to lose patients.
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‎03-28-2017 07:49 AM - edited ‎03-28-2017 07:51 AM

HP Recommended

Hello @TomGar,

Thanks for getting back to me. 🙂 

If you need further assistance, please send me a private message with your account number or email address and will check your account. 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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