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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-30-2012 12:30 PM

HP Recommended

Windows 7 64 bit

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2012 01:17 PM

HP Recommended

What printer model? Many printers have an uninstall utility in the x:\util\ccc (where x: is your CD drive) on the installation CD.  A similar uninstaller can be found in the downloadable installer.  Look for files uninstall_L1.bat through uninstall_L4.bat.  Running the first three of these will remove the HP installation, including "extras".  It is not recommended to run the uninstall_L4.bat file, especially if you have an HP computer.  The uninstall_L4.bat file may remove things that are needed.

 

Depending on your printer model you may also find an uninstaller in Start, All Programs, HP, (your printer model).

 

 


 



Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

4 REPLIES 4

‎06-30-2012 01:17 PM

HP Recommended

What printer model? Many printers have an uninstall utility in the x:\util\ccc (where x: is your CD drive) on the installation CD.  A similar uninstaller can be found in the downloadable installer.  Look for files uninstall_L1.bat through uninstall_L4.bat.  Running the first three of these will remove the HP installation, including "extras".  It is not recommended to run the uninstall_L4.bat file, especially if you have an HP computer.  The uninstall_L4.bat file may remove things that are needed.

 

Depending on your printer model you may also find an uninstaller in Start, All Programs, HP, (your printer model).

 

 


 



Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎06-30-2012 06:56 PM

HP Recommended

Printer is Photosmart 309a.

The uninstall utility is where you said it would be.

The reason I'm asking is that there seems to be a conlflict with Officejet 4500, meaning that I can't finish setup on the Officejet because Setup is looking for a file, which I browsed to, but Setup for the Officejet still couldn't finish.

If I knew how, I would accept the answer you gave on the uninstall utility, and kudos.

‎06-30-2012 06:58 PM

HP Recommended
I have a post titled "Can Photosmart 309a and Officejet 4500 coexist peacefully?"

‎09-19-2012 10:54 AM

HP Recommended
This problem has been bugging us for ages and this solution worked like a dream - ran the uninstall_L1.bat through uninstall_L3.bat and reinstalled all HP software and the problem has been fixed. Thanks
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