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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2014 12:33 PM

HP Recommended

Hi @KimberleyF ,

 

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.

 

Regards,
George

I work for HP

‎11-24-2014 08:54 PM

HP Recommended

This did the trick , Thank you !!!

‎11-27-2014 07:49 PM

HP Recommended

It happened again... stuck on Initializing.

 

This time the key sequence didn't work as the scanning bar was stuck a couple of inches across the glass surface.

 

Had to open the printer, and firmly bang on the under side of the scanning panel to get it unstuck. 

 

That got it working again.

‎03-31-2015 09:27 AM

HP Recommended

Same problem too...

‎04-28-2016 01:44 PM

HP Recommended

starts out fine, then puts ->English on screen ... OK does not appear to work .. did you see this

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