LaserJet M140we Printer Setup Incomplete error

[wzittel]

Hello - 

I used HP App to setup the new printer on my first computer and it seemed to work fine. I again used HP App to set it up on my laptop, but it did not succeed and now says "Printer Setup Incomplete".  I tried connecting with the first computer, but it says the same thing.  It will only print an error page stating that I need to use HP App to set it up, and directing me to the app that I used already.  I have pried uninstalling HP App and reinstalling, unplugging and restarting the printer, resetting the wireless settings, printing from a USB cable, nothing works.  Please help I need to get this printer working.

[sandytechy20]

@wzittel

Welcome to the HP support community.

I understand that you are getting setup incomplete error, I am glad to assist you.

Did you uninstall the HP app and driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[SofiaML]

Hello community!

The information in the following link may also help:

HP App printer setup and account registration errors

SofiaML
HP Support Community