Solved: LaserJet Pro M1536dnf trouble sending fax...just says fax jo... - HP Support Community

jloo · ‎08-14-2012

I have a LaserJet Pro M1536dnf that is used as a stand alone fax machine. When we try to send a fax, the document is scanned but instead of sending the fax, it says Fax Job Added. When you check the status of the fax machine it says nothing is stored and the fax is never sent. I updated the firmware to the latest one and it worked for a little bit but now it is not sending out faxes again. It will receive faxes without any problems and can copy documents as well. Is there anything else i can do to try to fix this problem. I went through all the troubleshooting steps that was listed on the website.

Appreciate the help!

pcwizard · ‎08-31-2012

Hi jloo,

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

pcwizard · ‎08-29-2012

Hi jloo,

Does this happen from both the ADF and the scanner glass?

What type of phone line are you using (analog or Digital)?

Follow the steps in the document below.

Cannot Send or Receive Faxes

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

jloo · ‎08-31-2012

It does happen from both the ADF and the glass.

It is an analog line

I did try everything in the document.

Any other suggestions?

thanks,

pcwizard · ‎08-31-2012

Hi jloo,

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

jloo · ‎08-31-2012

I think we have found a fix.

thanks to pcwizard!

pcwizard · ‎08-31-2012

Hi jloo,

Glad to hear that resolved your issue. Have a wondeful weekend.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

Sparrk · ‎09-25-2012

Hello,

I am having the same problem.

Is there anyway you could please send me the solution.

Thanks a bunch

pcwizard · ‎09-25-2012

Hi Sparrk,

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

pcwizard · ‎09-26-2012

Hi Sparrk,

If this didn't resolve the issue you will need to follow the steps in the document below. Let me know what you find out?

Cannot Send or Receive Faxes

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

Sparrk · ‎09-26-2012

Thanks for the steps. I had already tried most of those but I did it again anyway. Nothing Changed.

It receives faxes just fine every time and passes all 4 tests on the fax test page. But no matter what I try when sending it always says Fax job Added. It never even tries to dial.

Any other Ideas would be of great help.

I'm comfortable taking apart the printer if needed.

Thanks

LaserJet Pro M1536dnf trouble sending fax...just says fax job added but does not send out

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