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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2013 11:39 AM

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I am having the same issue.  The fax activity log states "delayed fax" and status "pending".  The fax number is dialed, the fax scans through, and then the readout says 'fax stored'.  Nothing after that.  Can you help??

‎04-25-2013 01:03 PM

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Hi snugrad96-1

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-13-2013 08:59 PM

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Hi, there. I have the same issue, can you please send me the fix?

 

Thank you.

‎05-14-2013 06:39 AM

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Hi accesscentre,

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-14-2013 01:15 PM

HP Recommended

Hi accesscentre,

 

Ok, thank you for the update. Below is the link to the most current version of firmware for this printer. Install the firmware, and then let me know if you continue to have issues with the ADF unit?

 

HP LaserJet Firmware Update Utility

I am an HP employee.

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‎05-14-2013 01:22 PM

HP Recommended
I did the firmware upgrade, I did the reset to factory and nothing worked.
Any other suggestions?
Thank you.

‎05-14-2013 02:10 PM - last edited on ‎02-23-2017 06:29 PM by HP Administrator

HP Recommended

Hi accesscentre,

 

Thank you for the update. It appears that the printer's ADF is having a hardware failure. 


Does the printer still have a warranty or extended warranty on it?

 

Below is some options for you to proceed depending on your warranty status of the printer. 

 

In Warranty: 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

 

HP Out of Warranty Support Options for Select HP Consumer Printers

 

HP Trade-In Program

 

Let me know if there anything else I can assist you with?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎10-16-2013 10:56 AM

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Pcwizard,

 

I'm having the same problem. Could you please explain how to fix it?

 

Thanks!

‎10-17-2013 07:07 AM

HP Recommended

Hi office_newbie13,

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎10-17-2013 07:40 AM - last edited on ‎02-24-2017 10:54 AM by HP Administrator

HP Recommended

FromSmiley Surprisedffice_newbie13

Sent: ‎10-17-201307:25 AM

Hello,

 

That did not solve my issue, unfortunately.

What is the next option?

 

Thanks,

Hi office_newbie13,

 

Can you make a copy standalone from the glass & ADF?

 

Follow the steps in the document below

 

Troubleshooting Fax Issues

 

 

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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