• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Laserjet 1320

Installed a replacement toner cartridge in the printer.  When first printed, the page had alot of ink on it.  Tried printing a second time and the paper jammed.  Was able to get the jammed paper out intact completely, but since that time the printer is not working.  The status light is blinking orange, and the motor does not run when turned off and then back on again.  Have tried cold reset.  Troubleshooting manual says that small piece of paper may be blocking a sensor, but the sheet that jammed was 100% intact.  Concerned that sensor may be blocked by ink.  Is there any way to clean the sensor myself without a running printer?

3 REPLIES 3
HP Recommended

Hi,

 

Heres a document on blinking lights and one on how to clear the jams if there are any

 

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=410622&docId=emr_na-c00230632&docLocale=...

 

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=410622&docId=emr_na-c00230694&docLocale=...

 

Hope this helps

 

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
HP Recommended

Hello Customer,

 

As per the Issue After Replacing tonner Catridge you have been facing the Issue, Would like to know about the orange Led

thats blinking. Is that Beside Tonner symbol or Attention symbol.

 

If possible, switch off the unit and power on with the  catridge, check the light patter it should show the ready and the

Tonner led, that time insert this catridge, and check for the ready status.

 

If its  attention led, it indicates their might be a jam, Please check once with duplxer, Below the Catridge their a plate

lift it and their u can see a sensor try to toggle it .I/t shoule fix the issue

 

Thanks

HP

HP Recommended

Thank you both for your replies.  I have tried everything mentioned in both replies, with no luck. 

 

It is the Attention light that is blinking orange, I don't think I was clear enough on that point.  If anyone has anything different to try, I am all ears - thanks again!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.