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‎10-23-2011 12:15 PM

HP Recommended

Hello everyone,

I have recently moved my house and got a new router. My HP LaserJet 4050N was previously connected to my other router and worked fine over the network. However, in my new house and my wireless router (connected ethernet port to printer) I can't seem to find the printer over the network. I have tried changing the IP but still when I try to ping, I get the time-out error.

Please help.

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‎01-14-2013 01:22 PM

HP Recommended

Hi InterQuest,

 

I would suggest uninstalling the printer, and then reinstall it with the new IP address assigned to the printer. Let me know what you find out?

 

 

I am an HP employee.

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View solution in original post

13 REPLIES 13

‎10-23-2011 05:39 PM

HP Recommended

Hi Isotron,

 

First thing i need to know is if you see and amber and green light on the printer where you have the Ethernet cable plugged in. If you do not have these lights then the printer is not communicating with your router. I would change cable, and then see if you get the lights.

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‎01-14-2013 12:25 PM

HP Recommended

I have the same problem on a Mac network.  I have a green light at the cable connection.  The new router modem changed all the static ISP addresses and my 4050N doesn't recognize any of the numbers.

‎01-14-2013 12:34 PM

HP Recommended

Hi interQuest, 

 

Most routers will assign a DHCP address when you have it connected to the printer with an Ethernet cable. 

 

What is the IP address assigned to the printer?

 

Can you access the EWS - Embedded Web Server by typing the printers IP address into the address bar of Safari?

 

Network issues

 

Installation and configuration issues

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‎01-14-2013 12:46 PM

HP Recommended

Not sure what you were asking me to look for after entering the printer IP in Safari.

 

The old router was a Cayman DSL 3220H and the new one is an ATT.  All the Gateway, subnet mask, DNS numbers changed.  The old address for the printer was 192.168.1.10.  

‎01-14-2013 12:49 PM

HP Recommended

Hi interQuest, 

 

When you enter the printers IP address into Safari it should open a windows with printer information. 

Do you have the printer connected with an Ethernet cable to the router? If so, what is the IP address assigned to the printer with this new router?

 

Below are some documents which will assist you with troubleshooting network and configuration issues. Let me know what you find out?

 

Network issues

 

Installation and configuration issues

I am an HP employee.

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‎01-14-2013 12:52 PM

HP Recommended
That seems to be the issue. I don't know what the assigned IP address is for the printer in the new router. How do I find it?

‎01-14-2013 12:59 PM - edited ‎01-14-2013 12:59 PM

HP Recommended

Hi InterQuest, 

 

The IP address should be listed on the configuration page. The steps are below to print this page.

 

To print a configuration page:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT CONFIGURATION appears.
3 Press [Select] to print the configuration page.

 

User Guide

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‎01-14-2013 01:16 PM

HP Recommended
I entered the printer address from the configuration page on the location page for the printer, but the printer still has no connection.

‎01-14-2013 01:22 PM

HP Recommended

Hi InterQuest,

 

I would suggest uninstalling the printer, and then reinstall it with the new IP address assigned to the printer. Let me know what you find out?

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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