Lines missing in Outlook calendar print , but not with PDF printer

[Raysy]

Hello,

I bought a HP Officejet 6700 Premium [H711n], but since the beginning, when I print in Outlook my weekly calendar there are the lines missing in every appointment.

My System:

The system is HP Officejet 6700 Premium (all updates, driver ver:9.0.0, usbscan.sys ver:6.1.7600.16385, HPScanTRDrv_OJ6700.dll ver:25.0.614.0, HPWia2_OJ6700.dll ver:24.5.276.0, ), Windows 7 SP1 32-Bit (all updates) and Microsoft Outlook 2007 SP3 (all updates). The system is connected with the printer via USB, not WiFi or so.

My Problem:

When I print my weekly Outlook-calendar with my new Officejet, the upper and bottom lines in all appointments is missing. I made some small arrows in the picture, to show that the appointments are blocking the timelines.(see scan & Outlook screenshot).

 

a) When I use my PDF-printer with Outlook to create a PDF file of my calendar, the exported PDF is perfect. If I THEN open the PDF with my viewer and print the calendar page with my Officejet, the print looks like it should look. (see screenshot)

b) My old, but broken printer, a LEXMARK C530DN, printed the calendar pages always correctly.

My Settings:

Since I bought and installed the printer some weeks ago, I did not change anything on the settings of the HP driver. It‘s plain vanilla. The problem was there since the beginning. I once tried to solve it by changing the quality from „normal“ to „optimal“, but it did not help, so I set it back.

Other problems with printing:

No, everything else worked except printing the Outlook calendar.

I think, this are enough details to reproduced the problem easily.

Any idea apart from the work-around with my pdf printer? Could perhaps there something wrong with the HP driver itself? (Just an small idea... )

Best Regards,

Michael

[ConsumerInk]

Hello,

Did you install the Software from the inbox CD or download from HP web site?

Regards,

[Raysy]

Hello,

---

@ConsumerInk wrote:

Did you install the Software from the inbox CD or download from HP web site?

---

I really do not remember. Does it matter, if I ran the "HP Update" programm" right then after first installation? I installed the updates, if there were such updates. Right now I ran the HP Update check and it showed no updates avaiable. It only offered me the installation of "HP Photo Creations Software for OfficeJet Ink Combo Packs", which I don't need.

So nothing changed. 😞

Regards,

Michael

Edit: spelling errors

[FixPrint]

Hi Raysy,

This issue seems to be application specific.  It could be that Outlook is overriding the system dialog or the designed driver cannot accept the specified formatting of the print job as set by Outlook.  Please try the below work around options.  If you would like more information about your product, Click Here. 

Try this:

1. Add a generic driver.  Here is a link that will provide steps for that.  Click Here

     A. Use the Deskjet 9800 driver rather than the 990c/450 indicated in link

or

2. Print in draft mode

Hope this helps!  Let me know how it goes, I would be happy to help!

[FixPrint · Accepted solution]

Hi Raysy,

Are you still experiencing issues?  Did the suggestions help?

Regards,

[Raysy]

Hi FixPrint,

thank you very much.

The draft mode solution did not help, but the generic driver version did work!

I installed the "Deskjet 9800 driver" for calendar print-outs as an additional driver and renamed it "calendar", because I assumed that the driver specially made for my "Officejet 6700 Premium" is better optimized for other uses. Now I just have to choose "Calendar" as a "Printer" in Outlook to get the right print-out.

regards,

Michael

[LDPirozzi]

I have been experiencing this problem with the newest version of Outlook anbd Excel.  I have spoken with Microsoft at length and they have given up and asked me to talk with HP instead.  I am using an HP Envy 4500.  I have two of them.  I think the problem was introduced when I installed Office 365.  Microsoft  found this forum and we tried pretty much everything here.  

My print from Outlook does not print the colors that identify my tasks in addition to omitting the lines.

Printing Ecel spreadsheets are also problematic as they prinbt every other or fewer of the lines.

Microsoft worked on this for hours to no avail and HP  also worked it for hours and eventually installed what I call a work-around.,  The issue is still open with both vendors.  

I now have an extra driver installed (twice) to use for my printers.  It does not connect to a printer status box for hplding, pausing or cancelling print jobs.  Looks like I will be back talking with both entities in the next week.  Is anyone else using the HP Envy having this problem.

Thank you

Loretta, I am not a student,  Pirozzi